New Century BMW - Service Center

Ok not pleased Ok, needed the salesman to work with us, was very hard noised., would have liked to shop around. It was more less a free car for the dealer. I ask for Ok, needed the salesman to work with us, was very hard noised., would have liked to shop around. It was more less a free car for the dealer. I ask for the salesman to please work With us, he refused. More

Brake pad replacement The service is good, rental car and all. I enjoyed the hot beverage machine n the comfort of the waiting room. Grr bottled water, nice! The service is good, rental car and all. I enjoyed the hot beverage machine n the comfort of the waiting room. Grr bottled water, nice! More

Satisfied Courteous service staff especially Shawn Nguyen. Clean and comfortable waiting area with complimentary drinks. Updates on progress of car and all roun Courteous service staff especially Shawn Nguyen. Clean and comfortable waiting area with complimentary drinks. Updates on progress of car and all round obvious attention to customer service. More

New 530i Diana was very courteous, professional, and helpful with setting up phone app and Connected BMW Drive. I appreciate her patience in explaining feature Diana was very courteous, professional, and helpful with setting up phone app and Connected BMW Drive. I appreciate her patience in explaining features of car that I did not know how to use. More

tire needed They were great! I was on a long road trip with my dog and they got me going quickly even though I know they were really busy!! The staff was great!!! They were great! I was on a long road trip with my dog and they got me going quickly even though I know they were really busy!! The staff was great!!! More

First service for new car Very prompt and professional. The car was delivered on time promised. The car wash was not available but they communicated before hand. Overall great Very prompt and professional. The car was delivered on time promised. The car wash was not available but they communicated before hand. Overall great experience More

Always great service Scott Abrams has taken great care of all my service needs once again, I will depend on this service department, thanks. Scott represents your Service Scott Abrams has taken great care of all my service needs once again, I will depend on this service department, thanks. Scott represents your Service Department at the highest level More

Efficient, friendly and reliable dealership My i3 made a weird noise. It was quicky diagnosed as a rock wedged in bewteen the brake rotor and backing plate. Loaner car was great and everyone was My i3 made a weird noise. It was quicky diagnosed as a rock wedged in bewteen the brake rotor and backing plate. Loaner car was great and everyone was so courteous and friendly More

Abysmal experience This review is for the service department, in particular Mr. Scott Abrams (service manager). We had an abysmal experience when we brought in our car This review is for the service department, in particular Mr. Scott Abrams (service manager). We had an abysmal experience when we brought in our car to New Century BMW for a warranty claim (scheduled well in advance). 1. The scheduled warranty work was not done (actually not even started) when we picked up the car at the end of the day (the car was at the dealership from 9.00 am to 4.00 pm). 2. Mr Abrams tried to sell us a "scheduled" service ~4000 miles before it was actually necessary according to the BMW maintenance schedule. Because of "our driving habits". 3. The shuttle that was supposed to pick us up never materialized, and we had to bear the costs to get to the dealership. 4. Mr Abrams exhibited a rude attitude on the phone, and in person. I contacted Mr Abrams' supervisor, Mr. Ben Dorairaj, and have not heard back from him. I hope this review helps other BMW owners in making an informed decision when choosing a dealership for servicing their BMW. More

Quality of Work and Safety This has not been a pleasant experience. The reason I have given this rate is because I recently had a problem with my car. The BMW auto technician f This has not been a pleasant experience. The reason I have given this rate is because I recently had a problem with my car. The BMW auto technician forgot to re-connect the cable for the alternator after fixing a heater based on a recall. And caused a domino effect for me that day. I would like to share my incident with your management. Hopefully, the management will take this incident seriously and make the necessary improvement to your team. On Thursday 11/08/2018, I took my car to New Century BMW to fix a recall service (Heater). After it was done. The service advisor Eric Ho called and told me that my car was done and that everything was good. After I picked up my car and drove for about 10 minutes. The car suddenly stopped in the middle of the street!! I called him immediately and report the incident. He didn’t know why that happened and told me to call the tow truck myself and take it back to BMW. I was left in the middle of the street during rush hour with no guidance while causing a major traffic jam. I was terrified that I would get hit by a car because I was blocking traffic. I don't Understand how this could have happened! Had I driven on a freeway that day, I could have been killed by the oncoming traffic with this sudden transmission failure of my car. Their negligence put me in a dangerous situation!! If it wasn’t for an off-duty cop who saw my distress and came to my rescue and help direct traffic and called other officers to come by and help to push my car to the curb. God knows what could have happened. I was stranded for almost 4 hours out in the street because my car was not movable. Eric did tell me that he’s was leaving at 6 pm and that there wasn’t anything he could do. Unfortunately, my tow truck didn’t come until after 6 pm. I had to tow my car to Capital Auto shop at San Gabriel because he didn’t want to wait for me to get there with the car since he was leaving at 6 pm. After I took my car to get checked and found out that it was a mistake done by your team. BMW technician forgot to connect the cable for the alternator. The car was eventually towed back from the auto shop to the Alhambra BMW for repair. While I’m glad that my car was fixed, I’m still miffed that no apology about this screw-up was ever conveyed by anyone from the BMW auto repair team. As of today I still have not received the reimbursement for the repair done at Capital Auto Shop, which was authorized by New Century BMW. This is very disappointing as I have been a loyal customer for more than 7 years. When I picked my car at BMW on the following Monday after a detailed check-up, Eric had not even offered an apology for his negligence, not to mention the inconvenience and hardship I had to endure. This horrendous experience has really left a sour taste in my mouth. More