Niello Audi

I had not been to the service department for several years. The changes they have made have improved the ease of making service appointments. Erik is always responsive and helpful in answering my questi years. The changes they have made have improved the ease of making service appointments. Erik is always responsive and helpful in answering my questions. More

Omead was great from start to finish. Made sure me and my vehicle were well taken care of Made sure me and my vehicle were well taken care of More

Purchased a CPO A6 years ago. Time for my daughter to obtain her own vehicle. Went through looking, finding, and finally deciding what she liked and wanted. Although not a new Time for my daughter to obtain her own vehicle. Went through looking, finding, and finally deciding what she liked and wanted. Although not a new vehicle, nor an Audi, we began doing paperwork. Upon review of the final documents I put a stop to the process. Not having been there for several years, I was unaware that they started adding a RecovR device and deemed it mandatory. Just over $1200 for the unit. They claimed it helps to recover the vehicle faster after it is stolen. That may be true, but isn't that why we have insurance? The doors/windows lock also when we leave it parked. To add to this, where I live we leave our vehicles unlocked and never worry about this. I did some research online and found the company that makes these devices charges nothing to the dealerships provided they sell a minimum number of them within a time period. The time to install the unit is the same as opening the passenger door, glove box, drop the unit inside and close previously opened doors. Less than a minute. Not sure if the buyer ends up paying for the $4 per month subscription that RecovR charges, but that could very well be included in the $1200 purchase cost. Also the battery is said to last 3 years. What happens then? Two things come to mind, more charges and also another tracking device to keep tabs on people. The latter of which is probably already in the vehicle because it also has satellite radio capability. More

Great service. Good rep and great manager. They dealt with unexpected challenges and always come through. Best service I've had from a dealer. Good rep and great manager. They dealt with unexpected challenges and always come through. Best service I've had from a dealer. More

Always a great experience easy in and out even when getting a loner car. Dain makes me feel at home very pleasant and gets the job done. getting a loner car. Dain makes me feel at home very pleasant and gets the job done. More

The service department is prompt and do a great job. The parts department seems challenged. I ordered a spare tire several weeks ago and they said it would take a couple of days. No feedback to date? The parts department seems challenged. I ordered a spare tire several weeks ago and they said it would take a couple of days. No feedback to date? More

This was our seventh Audi and fifth with Niello so we have a decade of experience with both Niello and Cain. With that in mind, we buy from them no matter the solicitations we received from competitors e have a decade of experience with both Niello and Cain. With that in mind, we buy from them no matter the solicitations we received from competitors even to the point of preferring the Niello experience above the most ideal selection, namely that we choose them even though this go around wasn’t exactly what we preferred; this speaks to our comfort and confidence we have with the organization. More

Timely provided repair for me with accurate estimate and quality work. I am a Happy Camper. quality work. I am a Happy Camper. More

Dianne was great to work with. Professional and got me in and out of the dealership quickly (which was what I wanted) . I would definitely go to her again for future car leasese. Professional and got me in and out of the dealership quickly (which was what I wanted) . I would definitely go to her again for future car leasese. More

We've found Niello Audi to be fair and professional. And we highly recommend them. And we highly recommend them. More