Niello BMW Elk Grove

Everything went well until the financing, sales man confirmed that they couldn't beat my current pre approval APR I made it very clear to not run my credit since their best offer was 2% over and I wa confirmed that they couldn't beat my current pre approval APR I made it very clear to not run my credit since their best offer was 2% over and I wasnt interested but he kept insisting that my credit wouldn't be ran on multiple occasions but I still had to fill credit paperwork in order to complete the sale Well surprise.. 2 minutes later I receive a bank application notification mentioning a hard pull on my credit as to which the sales man said: "I didn't run your credit, the bank did" They were very helpful and Im sure they were just trying to make a few extra dollars but in my case they decided to not listen to my only request on not running my credit This directly impacted my house purchasing pending loan, delaying it for at least 6 months More

I enjoyed Darren Wilkerson! For the last almost 15 years I have come back to Niello-Elk Grove Bmw just because of Darren Wilkerson. I have purchased one 328i, three 5 series, For the last almost 15 years I have come back to Niello-Elk Grove Bmw just because of Darren Wilkerson. I have purchased one 328i, three 5 series, one X6, and one 740i over the years. His after sales service and follow up is par excellence. He is a genuine human being and a smart salesperson who understands the importance of letting the customer feel that they have come out of the deal with more. He’s like family and I would highly recommend him to any potential clients who look forward to a quality experience More

Jas was very helpful in explaining the things. He is very professional. He kept us fully informed throughout the purchase process. He is very professional. He kept us fully informed throughout the purchase process. More

Efficient, easy and overall pleasant experience. Rate ten out of ten. Highly recommend this dealership to those looking for a vehicle. Rate ten out of ten. Highly recommend this dealership to those looking for a vehicle. More

Matt made my dream car purchase come true with streamlined service and financing low rate streamlined service and financing low rate More

I purchased a trade-in vehicle. My salesman Ozzie always answered his phone. The dealership claimed to had put new tires. They actually had not. Neillo refunded me the replacement My salesman Ozzie always answered his phone. The dealership claimed to had put new tires. They actually had not. Neillo refunded me the replacement cost. I had no response from management but the dealership honored the agreement. More

In spite of fact that my spouse and i felt we found a vehicle to suit her needs that hope was dashed after she the vehicle for a day! Whatever reason ? She felt the road or wind noise in car was too much vehicle to suit her needs that hope was dashed after she the vehicle for a day! Whatever reason ? She felt the road or wind noise in car was too much for her tolerate!! Returned the vehicle! All sales personnel involved this transaction were professional and courteous! Thank you Niello For your opportunity to serve ! More

Thank you for all your help in finding a car from Neillo BMW in Elk Grove BMW in Elk Grove More

I enjoy the whole buying experience, specially CJ Phan was good help, thanks to all. was good help, thanks to all. More

Awesome dealership and we got the best trade in value and the great car.that we liled. the great car.that we liled. More