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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
581 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 581 reviews

January 16, 2026

The Best car buying experience I have ever had in my life. Go Niello BMW ! More

by MORTAI3634
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Duco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH VO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2026 -

Niello BMW Elk Grove responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 15, 2026

My sales associate Carlos was great, but beyond this, it’s literally the worst car purchasing experience of my life. I’m out of state, paid cash, and shipped the car. Carlos was great at working long dis More

by Remy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Essex Salcido
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Alveranga
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Jan 19, 2026 -

Niello BMW Elk Grove responded

Thank you, Remy, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address any concerns you may have? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and ensure that the same issue doesn't continue to happen. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 14, 2026

Jerome was wonderful to work with, he made the experience overall very postitive. Text text More

by TYLERHARRIS320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Duco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2026 -

Niello BMW Elk Grove responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 14, 2026

I bought my BMW remotely from Elk Grove. The process was smooth. They delivered what they promised. Moh was fantastic and helped me not only during the sale but even after the acquisition pr More

by ZEESHANFURQAN
Recommend Dealer
Yes
Employees Worked With
MOH MOSSA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Niello BMW Elk Grove responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello BMW Elk Grove. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 12, 2026

Ozzie Cortez and the rest of the team at Niello BMW Elk Grove made the car buying and finance process pleasant, efficient and positive. They were professional and courteous about the vehicle and the trade- More

by RGARGALICANA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzie Cortez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2026 -

Niello BMW Elk Grove responded

Thank you so much for choosing Niello BMW Elk Grove! Please let us know if we can be of any more assistance. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 10, 2026

Buying a car here was fantastic. I love the vehicle, and the seller positive attitude made it a blast. He went above and beyond to make sure I was taken care of. Thank you Jerome, fo More

by marychang93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome Duco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2026 -

Niello BMW Elk Grove responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 08, 2026

Great customer service and they focus on helping the customer so that one can buy a car More

by JULIOCESAR0425
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2026 -

Niello BMW Elk Grove responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 05, 2026

Very helpfull and really friendly explain to me all the features the car that I decided to get More

by Teddy.ochoa64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Niello BMW Elk Grove responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW Elk Grove. We look forward to having you as one of our valued customers for many more years to come! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 05, 2026

CJ Phan and Pooja Thakur went on the extra mile to ensure that I was satisfied with responses to my requests. I was really impressed with their efforts that resulted in getting the vehicle I wanted. through More

by FREDIYASERE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
POOJA THAKUR
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Niello BMW Elk Grove responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

January 03, 2026

I called to talk to finance, never returned calls, no class & respect for customers , never going beck there More

by MAGALLANESM957
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
STEVE TRACY
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Jan 09, 2026 -

Niello BMW Elk Grove responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

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