Niello BMW Elk Grove

We enjoyed our experience with Elk Grove BMW very much. Carlos was very professional and clear as we made our way through the process of leasing a car for the first time. We were unsure as to whether we wa Carlos was very professional and clear as we made our way through the process of leasing a car for the first time. We were unsure as to whether we wanted to lease rather than purchase, and Carlos was very helpful in answering our questions. Later, after bringing the car home, we had additional questions and Carlos got back to use in a timely manner. More

I was a return customer for many years, but I will never deal with Niello again. All I can say is Buyer Beware. My experience was completely my fault because I made the assumption that the sales manager and deal with Niello again. All I can say is Buyer Beware. My experience was completely my fault because I made the assumption that the sales manager and dealership valued returning customers, I was wrong. The way they manipulated sticker pricing was legal but certainly not ethically and demonstrate the worst kind of car buying experience. I hope the short-term profit was worth what I belief is a long-term loss to the dealership not to mention the bad publicity that I will continue to tell whoever will listen. In conclusion I would like to say that profit is a good thing and being in business myself I understand what it takes to be in business but to treat a return customer who has purchased almost a quarter of a million dollars' worth of cars in the past few years in this manner, in my opinion is not an ethical business plan. The only positive experience I had at Niello was dealing with Elisa Gala at the floor level. Respectfully, Douglas Talbert More

Online purchase and shipped interstate. Ozzie was a delight to deal with, honest, responsive and knowledgeable. He made the transaction painless. Ozzie was a delight to deal with, honest, responsive and knowledgeable. He made the transaction painless. More

Excellent service. Always return my phone calls and explains all my questions in detail. Even after weeks of purchasing my cars from her, she always returns my calls Always return my phone calls and explains all my questions in detail. Even after weeks of purchasing my cars from her, she always returns my calls and helps. More

Thank you so much pooja. I really appreciate you to help me out. You the best I really appreciate you to help me out. You the best More

The Niello BMW Elk Grove Sales Service and Management all go Above and Beyond to keep you happy. They make sure you walk off their property happy and satisfied. In my opinion if I can I would give Alexis G go Above and Beyond to keep you happy. They make sure you walk off their property happy and satisfied. In my opinion if I can I would give Alexis G. the highest ☆ but your scale only allows 1-5. Alexis G did such a fantastic job in making sure I felt comfortable and he kept me in the loop and kept it real with me. I appreciated his honesty and his dedication to keep us happy he kept joking and keeping us company so we dont get bored in the process of waiting. I'd buy cars from BMW again and again like I have been and I'd use Alex G as my sales person because he listened he understands and he does not sell us stuff we dont ask for. He goes head straight to what you ask for no beating around straight to the point! BMW you have a great one keep him if you want us to keep coming back! He is a keeper! BMW is my Family now I walk is everyone knows me they greet me they crack jokes they high five me. They welcome me with open arms. Yes I'd keep going back and I'd keep referring them to everyone. Keep it up Niello BMW Elk Grove ♡ More

My experience on joining the bmw franchise by purchasing a 3 series 330i has been amazing. The team has been super helpful and I love the car! a 3 series 330i has been amazing. The team has been super helpful and I love the car! More

CJ was amazing to work with! He was very kind, patient, and made the whole process smooth and stress free. He answered all my questions and made sure I felt comfortable every ste He was very kind, patient, and made the whole process smooth and stress free. He answered all my questions and made sure I felt comfortable every step of the way. Honestly, he made me feel like I was talking to one of my uncles it didn’t feel like he was just trying to sell me a car. He even followed up to check on me and see how I liked the car, and that meant a lot. CJ helped me purchase my dream car, a 2025 BMW X6, which was a big upgrade from my 2016 X6, especially with my bundle of joy on the way. He has a great personality and is genuinely a good person. I highly recommend asking for CJ! More

Pooja was extremely helpful. She answers all my questions in detail. Even after the sale if I have questions I always call her. She always explains and teaches me how to use the She answers all my questions in detail. Even after the sale if I have questions I always call her. She always explains and teaches me how to use the apps. She is amazing. That’s why I did four car transactions with her in the last few months. Please thank her for me. More

Pooja and Mossa are the best people I have dealt while buying a car. Buying my 1st BMW with their help went really smooth. They both helped me a lot. Explained me everything. Pooja has lots of knowledge buying a car. Buying my 1st BMW with their help went really smooth. They both helped me a lot. Explained me everything. Pooja has lots of knowledge about BMWs. I am sure Mossa is knowledgable too, in my case he helped me with financial dealing. Mossa spoke to me about all the possible options for me while financing. They both were ready to help us out right from the beginning. They never rushed me into anything. Even after bying the car, I have been to the dealer twice. Everytime I go there they still treat me like I am their priority, especially Pooja. Thanks guys More