Back

Niello Volkswagen

Sacramento, CA

4.8
1,276 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
Contact Dealership

2701 Arden Way

Sacramento, CA

95825

Directions

By Type

Showing 1,276 reviews

August 24, 2025

We originally had a bad experience and planned to go to another dealership. However, Carlos made things good for us. Working with Him, Spencer and Alex was a pleasure. Thank you More

by JTANIHANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Prouty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo General Manager srusso@niello.com

August 21, 2025

I think it is a pathetic corporate plan to not repair my $2000 car radio for software More

by DANIEL@DRDANIELALLEN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Niello Volkswagen responded

Daniel, I completely understand your frustration and want to note that some dealer limitations (like this one) are set by Volkswagen of America, including the availability of software solutions. Unfortunately, a software solution from Volkswagen of America doesn’t exist for your radio issue. While these constraints are beyond our control, Niello Volkswagen remains committed to assisting you however we can. If you’re able to source the correct replacement radio, we would be happy to install it and resolve your concern. Thank you, Scott Russo, General Manager.

August 21, 2025

Very customer service oriented, honest, efficient and friendly. Comfortable waiting area if getting vehicle serviced and provides courtesy ride home if you can’t wait. Easy to make an appointment by pho More

by snwetteland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 21, 2025

Travis is awesome! His communication through the process, thorough explanation of what services my vehicle needed and friendly personality was refreshing and so appreci More

by TRACYKOPSHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 19, 2025

It lists Andrew but Jordan was who actually assisted me and he was phenomenal. The process was quick and easy. I wasn’t jerked around and everyone stayed within my limitations without any pressure. Highly More

by MONICA H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Aug 19, 2025 -

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Russo General Manager srusso@niello.com

August 18, 2025

Everyone is always very friendly, professional and helpful. I always have a good experience and I highly recommend Niello Volkswagen. More

by Z_SALEM2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 17, 2025

Had an appointment they were quick to receive us in. Everybody there was very friendly and informative. Definitely recommend. More

by JPALOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 17, 2025

AJ was absolutely amazing. They got me in early so I could get to work on time. Were very timely about telling me what was wrong with my GTI and being honest about what needed More

by DebbieHallett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Aug 17, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 17, 2025

It was a very friendly atmosphere answered all my questions I was in and out in less than an hour purchasing my car and it was very happy with it More

by CDANIELSON37
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Cruz-Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Niello Volkswagen responded

Thanks for your feedback on your recent visit to Niello Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience. Scott Russo General Manager srusso@niello.com

August 16, 2025

I was pleased with the service that was done and Matt was helpful in explaining the process. More

by jdvd73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

1
...