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Niello Volkswagen
Sacramento, CA
1,219 Reviews
Welcome to Niello Volkswagen
Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,219 reviews
August 24, 2023
In and out in 2. 5 was great! No cost for work and recalls. Also taped with friendly staff who helped me find a place for a personal call. 5 was great! No cost for work and recalls. Also taped with friendly staff who helped me find a place for a personal call. More
by D_KLING
Verified Customer
August 24, 2023
(1) Check-in is typically frustrating as clients are helped in the order of arrival and not per their appointment time. I arrived 5 minutes before my appointment time, yet two clients who arrived far be helped in the order of arrival and not per their appointment time. I arrived 5 minutes before my appointment time, yet two clients who arrived far before their appointment times were helped before I was. I over-heard one client saying "I'm here 45 minutes before my appointment" - which was frustrating, as I wasn't checked in until 35 minutes after my appointment time. I feel clients should be helped in order of appointment time, not in order of arrival. Roger was friendly but did not keep me updated of vehicle status, and when my husband asked to pick up an accessory I ordered Roger told him it wasn't at the dealership even though it was (and was located after my husband asked someone else for help.) A little more attention to detail would be helpful. (2) The status link did not show any activity all day, and I never received word that my vehicle was ready. I had to call to ask if the vehicle would be ready shortly before closing. (3) On the drive home I noticed my steering wheel is skewed/misaligned. It was not misaligned before I dropped the vehicle off for the 20k service. I do not know if this is due to the tire rotation that was done, but I will need to bring the vehicle back for this to be remedied; if I hold the steering wheel straight, the vehicle fully veers to the right. This is not something that was happening before I dropped the vehicle off for service. More
by lisarodrigues8
Employees Worked With
Roger Bybee
August 20, 2023
I think that Travis and Niello do try to take the customers interest in mind. customers interest in mind. More
by WillHenry58
Employees Worked With
August 19, 2023
Really easy experience. Everything was taken care of. The loaner was great and the communication was good throughout. Everything was taken care of. The loaner was great and the communication was good throughout. More
by LESLIEEVANS
Employees Worked With
August 19, 2023
I brought the VW in because their is a short in the lights. Well, the minute I brought it home, at did it again. I don't think they even looked at the switch.you all said nothing was wrong. I said it lights. Well, the minute I brought it home, at did it again. I don't think they even looked at the switch.you all said nothing was wrong. I said it was electrical. Now I need to bring it back. Not happy! More
by elena.schwed
Employees Worked With
Daijah Marsh-Macias
August 19, 2023
Prompt service, quality work. Everything was explained ahead of time, and the service matched the details of the explanation. Will definitely go here again. Everything was explained ahead of time, and the service matched the details of the explanation. Will definitely go here again. More
by dan.tarpein
Employees Worked With
August 17, 2023
Got my jetta sportwagon tdi fixed right and fast! Thank you VW, you guys are awesome Thank you VW, you guys are awesome More
by HAMMERLIGHT22
Employees Worked With
August 17, 2023
Friendly knowledgeable and professional- Brent seemed genuinely concerned about my satisfaction both with the work done and the turn around time genuinely concerned about my satisfaction both with the work done and the turn around time More
by CHRISTINEMEIGGS
August 17, 2023
the waiting time for oil change is too long - 3 hours. Plus getting there and coming back makes total 4 hours. It is definitely too long compared to other places which do the job in 30- 45 minutes. Plus getting there and coming back makes total 4 hours. It is definitely too long compared to other places which do the job in 30- 45 minutes. More
by Dan.go
Employees Worked With
