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Niello Volkswagen
Sacramento, CA
1,195 Reviews
Welcome to Niello Volkswagen
Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,195 reviews
November 20, 2024
Great customer service. Jason, was kind, courteous, friendly, respectful ,personable, listened and explained everything thoroughly. Jason, was kind, courteous, friendly, respectful ,personable, listened and explained everything thoroughly. More
by teach2transform
Verified CustomerEmployees Worked With
Jason Wanner
November 20, 2024
Super professional and kept me updated through the process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he w process! He was very communicative when we found out a part would have to be ordered. He said he would call to schedule the work. I didn’t think he would follow up and we would be forgotten where I needed to follow up however he followed up. Excellent customer service! More
by TJones
November 20, 2024
Yes Brent was great and explained everything to me that I needed to know about my car. needed to know about my car. More
by blsales30
Employees Worked With
November 20, 2024
The dealership looks beautiful with all those old VWs on display. All employees are friendly and helpful. display. All employees are friendly and helpful. More
by Chris
November 17, 2024
Great customer service. No pressure. Painless transaction. Would recommend sales and service department. Thank you. No pressure. Painless transaction. Would recommend sales and service department. Thank you. More
by FISCHES3
November 16, 2024
Brent was great. Kept me updated and went over all my options. Great dealership and people. Kept me updated and went over all my options. Great dealership and people. More
by cmd34_98
Employees Worked With
Other Employees :
Cameron Pogozelski, Andrew Adame, Michael Filipek
November 16, 2024
We had a recall and a 40K inspection. The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We live >1 1/2 hours away. The recall was not our choice. The recall took more than a day’s work. We called a month in advance. We were told that we would receive a call a day before our appointment to confirm a loaner availability. Never received a call. We called in and were finally able to speak to the person in charge of loaners. Eugene. We were not on the list for loaners! But he said it would not be a problem. When a customer walks into the Service Department with an appointment and sits down, there is no recognition of the individual. At a minimum, a ‘hello, we’ll be right with you.’ Is what customer service requires. We understand that it is busy but such civility helps the customer endure a 20 minute wait. We have no complaints with our service rep, Travis, and the communication. More
by LAMB0
November 15, 2024
Niello VW is always very professional and courteous. I believe my car receives the best service there than any other shop. I wish there was a closer location to Roseville. I believe my car receives the best service there than any other shop. I wish there was a closer location to Roseville. More
by christina.rodriguez0
Employees Worked With
Jacob Smull
