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Niello Volkswagen

Sacramento, CA

4.8
1,206 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,206 reviews

June 14, 2024

3rd interaction with Matthew and everytime is flawless. This dealership/seervice department always goes above and beyond. They have great communication throughout your vehicle service. I would not go anywh More

by matthew.howell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 13, 2024

Pleasant to work with Travis , was very efficient and grateful for his help. Oil change was done in an hour. Clean lobby with snacks and TV . More

by somalyphin211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 13, 2024

Super timely regarding services and communicated effectively what needed to be done for my car More

by luvunoahbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 13, 2024

Jason was exceptional in helping get my car serviced. He went above and beyond to help me with an issue that was created by a different VW dealership. Jason and his team worked really hard to get my car More

by tylerathompson90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Niello Volkswagen responded

Thank you, Tyler, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 13, 2024

I was incredibly frustrated upon my arrival at the dealership as I thought the prior service may have contributed to the current challenges my car was having. Matthew’s approach was very professio More

by bpattonj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 12, 2024

Everyone that we worked with was very nice, and Ray was very enjoyable to work with. More

by STONEYGIRL81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Niello Volkswagen responded

We are so glad that we had the opportunity to work with you, and that Ray and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

June 11, 2024

Your entire staff took great care of me and my vehicle. They really cared and fit me in to program my vehicle to the battery after I needed to have it replaced. Thank you Brent and everyone at Niello Volks More

by rlatimer5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jana
Jun 11, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brent and the team met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 10, 2024

We had a wonderful experience buying our Atlas Cross Sport! Stephen was very informative, detailed and kind! More

by Brittany Scott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Niello Volkswagen responded

Brittany, Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Stephen, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

June 10, 2024

Everyone was very helpful and kind! Steve was patient and took the time to explain everything about the car I purchased. More

by DOTYSHANNON4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Moreno
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Stephen and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

June 09, 2024

Very friendly and professional service. Matt kept me updated on the status of my car and informed me very quickly when there was a change. Noelle VW was also very accommodating in getting m More

by christiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Niello Volkswagen responded

Thank you, Christiana, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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