Niello Volkswagen

Service dept. opens up really early to start their day. with Niello Volkswagen. It makes our visit more efficient. opens up really early to start their day. with Niello Volkswagen. It makes our visit more efficient. More

I'm so impressed with the way the service dept is run. Very efficient, and the techs are very knowledgeable. The prompt and attentive customer service is a big plus. I've had service at other VW dealershi Very efficient, and the techs are very knowledgeable. The prompt and attentive customer service is a big plus. I've had service at other VW dealerships in the past, and this is by far my best experience. Daijah was great to work with and I appreciate her attentiveness and professionalism. More

Everyone was extremely friendly, the coffee was great & I am always happy with your service. am always happy with your service. More

Travis was great. He went over the full service I needed and he kept me updated on status. He was very nice ! Which is appreciated! He went over the full service I needed and he kept me updated on status. He was very nice ! Which is appreciated! More

Loved the loaner car. I didn't know VW could set me up in a loaner car. Rental rates are off the hook. So the loaner car saved me lots of $. Thank you. I didn't know VW could set me up in a loaner car. Rental rates are off the hook. So the loaner car saved me lots of $. Thank you. More

The service tech was friendly and knowledgeable and explained everything, and went over other service options in the future as well. explained everything, and went over other service options in the future as well. More

Niello has continued to be a trustworthy and efficient dealership. The staff do well to create and maintain a friendly and inviting environment. So far, every service or interaction I've had with them has dealership. The staff do well to create and maintain a friendly and inviting environment. So far, every service or interaction I've had with them has been good, hope things will continue as such! More

Spencer and Terry were great in sales- personable and knowledgeable- but I was disappointed on the dealership running my credit and collectiing my social security # etc. when I paid by check. I made knowledgeable- but I was disappointed on the dealership running my credit and collectiing my social security # etc. when I paid by check. I made it clear I was not financing the car. Nowone ever mentioned I needed a cashiers check as I agreed on deal (price) the day before. I was told to bring a personal check- non company check. This was the third niello vehicle I had bought in last ten years (most recently a Range Rover) and used niello VW and Range Rover for service as well. I should have had enough history to avoid being told I had to sign docs for 8.9% financing as backup in order to finish the deal. I was very close to walking out but the car was brought from another dealership. Also, I reported that the cargo cover was missing from my vehicle the night of taking ownership. I have never had any response except the manager is looking into it. I was hoping someone would follow up with me rather than me needing to pester and follow up more than once on it. More

Husbands Passat needed a tire replacement and as always received excellent customer service from Travis & Niello. received excellent customer service from Travis & Niello. More

Great costumer service. We are very happy with all your help & we had a very good experience We are very happy with all your help & we had a very good experience More