Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Niello Volkswagen - Service Center

Sacramento, CA

4.8
885 Reviews

885 Reviews of Niello Volkswagen - Service Center

Sort by
January 22, 2025

Excellent service. The after service write up was both informative and helpful. Highly recommend and will definitely purchase next vehicle from here More

by kamikincheloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 22, 2025

So accommodating and helpful! This is where I purchased my first car and will always recommend people! More

by EMILYBRUSTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tevin
Report | Print
Jan 22, 2025 -

Niello Volkswagen responded

Emily, We are pleased to hear Matthew and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 17, 2025

We had a Great Experience. Friendly and knowledgeable staff. Easy process from start to finish. Couldn’t be more happy with our car. More

by LUKE.SCHAFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team, Luke. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 17, 2025

Excellent work, efficient, thorough, solved an issue another car shop was not able to (at least not after two attempts and about $1500); for the 3rd try we took it to niello Sacramento (we now live in F More

by lilynichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My husband had called to troubleshoot and ended up speaking with the lead mechanic (not sure his name 😭). He was phenomenal and above and beyond to answer all our questions. We ultimately brought our car in for the repairs and are 110% satisfied.
Report | Print
Jan 17, 2025 -

Niello Volkswagen responded

Thank you, Lily, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

good communication from the service team, and wonderful experience with both the sales and service team. Would recommend to others. More

by nabarjun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hengameh Amiri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Niello Volkswagen responded

We are very happy to know that Travis, Louis, and Hengameh provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. More

by lscottbrown10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

Ron kept me up to speed with the diag and repair statuses every step of the way. Very happy with the service and speed of the repair. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Niello Volkswagen responded

Joe, Thank you for taking the time to share your feedback with us. Ronald and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

Good ,time saving…. ,tell accurate information about my car.fully satisfied with your service thanks More

by SINGH_HARISH96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pleajur Bryant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 16, 2025

They are always so helpful and kind when bringing in our cars. Clean and nice. More

by harada.stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Niello Volkswagen responded

It's great to hear that we were able to help you out, Stephanie. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 15, 2025

Fast, honest, friendly and informative. I Always enjoy my visits here and appreciate how they explain things clearly and charge honest and fair prices. More

by dominic802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
Report | Print
Jan 16, 2025 -

Niello Volkswagen responded

Dominic, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

1
...
13
14
15
...
89