Niello Volkswagen - Service Center

Customer service is very good. Also, they tell you when your car will be ready, and its ready. Also, they tell you when your car will be ready, and its ready. More

Travis was great! However, the female employee who was running the main desk in service was rude, condescending, and did NOT represent the professional, friendly, and However, the female employee who was running the main desk in service was rude, condescending, and did NOT represent the professional, friendly, and helpful attitude VW service is known for. If it wasn't for her, this review would have been a perfect score, it's a shame. Again, Travis was stellar! Please have a word with the female staff member, her treatment of a life long customer was not appreciated nor satisfactory. More

My service writer Travis Cole has always been ver professional and very personable helping me with service over the years. It's always a pleasure to come to see him. I've also purchased parts and a professional and very personable helping me with service over the years. It's always a pleasure to come to see him. I've also purchased parts and accessories for my car and the staff are always very helpful and knowledgeable. I haven't purchased a vehicle for your dealership but when I'm ready I will be sure to come in. Great dealership and staff! Keep doing what you're doing and you'll have a customer for life! Thank you Niello Volkswagen. More

Neillo Volkswagen is the only place I have had my car serviced since I purchased it.I trust that Travis and the service department will take excellent care of my car. The care my car receives is importan serviced since I purchased it.I trust that Travis and the service department will take excellent care of my car. The care my car receives is important to me because I drive many miles. I always feel confident that my car is good to go!! Thank you Travis and the service department. More

At service all my issues were taken care of. Ron was likeable and helpful. But he needs to keep up with the ever changing world of EVs. The highlight of the trip was seeing the new EV Buzz on di Ron was likeable and helpful. But he needs to keep up with the ever changing world of EVs. The highlight of the trip was seeing the new EV Buzz on display. 🤗. I am very happy with my ID.4. More

These men are helpful and professional. The valet service is my favorite part. No complaints :) The valet service is my favorite part. No complaints :) More

Travis Cole is an excellent service advisor. He was so helpful and kind and knowledgeable. He was so helpful and kind and knowledgeable. More

Ron has been very accommodating and not tried to talk me into more service than needed. Niello staff have all been very professional. The waiting area is clean and comfortable. into more service than needed. Niello staff have all been very professional. The waiting area is clean and comfortable. More

Jacob was great. He helped me get the service I needed for my GTI and kept me informed of service costs and progress. I thought the costs were fair and the complime He helped me get the service I needed for my GTI and kept me informed of service costs and progress. I thought the costs were fair and the complimentary car wash was a touch of class. More

Excellent experience very professional 👏 would definitely recommend to others. Great service, Ron is one of the best. definitely recommend to others. Great service, Ron is one of the best. More