Back

Niello Volkswagen - Service Center

Sacramento, CA

4.8
860 Reviews

860 Reviews of Niello Volkswagen - Service Center

Sort by
September 14, 2024

Staff was very pleasant and helpful. All my questions answered and kept me up to date with the status of my car. Jacob was very professional and a joy to work with. More

by melissaearls82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 15, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2024

All good. Lyft ride back to work. Great communication throughout the process. Great overall service. More

by GUITARS66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2024

Delays in checking in, waiting for a service advisor and then during the check in. both understandable. otherwise excellent. More

by CABRALPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2024

Jacob was very nice and professional made my appointment and Lyft ride hassle free. Excellent customer service!! More

by Mzmarwise3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Jacob at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2024

Matthew is great! !!! Everything was done in a timely manner. I will receive the service department More

by lenizraelev
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Niello Volkswagen responded

It's great to hear that Matthew was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2024

Jason helped me check in and addressed all the questions and concerns that I had. He was very helpful. More

by ADDRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
Sep 15, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2024

Excellent experience with this dealership! Couldn’t be happier with how things turned out for me! More

by AVETISOV22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Niello Volkswagen responded

We are very happy to hear Matthew provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2024

Staff is friendly and always very helpful. Never had a bad experience at this dealership More

by MCUNEO08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Felts
Sep 12, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Jack, Ronald, and our team look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2024

Jason was very professional and helpful. Car was ready when promised. All good, thank you. More

by LINDAGEERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 13, 2024 -

Niello Volkswagen responded

Thank you so much, Linda, for your kind words for Jason and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2024

Travis in the service Department, was very helpful and friendly. Will be back. Thank you for helping me More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Travis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

...
29
...