Stephen Richardson
Stephen Richardson at Niello Volkswagen
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Stephen Richardson

Sales/Client Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
37 Reviews

Dealership Experience

4 yrs, 11 mos

5.0

37 Reviews

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37 Reviews of Stephen Richardson

April 21, 2024

Dealership Rating
Employee Rating

Steve was excellent to work with, I didn’t feel pressured or rushed. I feel like they were understanding and cared. More

by SIEDA143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Steve was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

April 16, 2024

Dealership Rating
Employee Rating

This was one of the best car purchasing experiences we have ever gone through. Thank you Stephen More

by MCGOWANFAMILY03
Recommend Dealer
Yes
Apr 16, 2024

Niello Volkswagen responded

Congratulations on your new purchase! We're thrilled to hear that you found your experience with Stephen to be a positive one. We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 31, 2024

Dealership Rating
Employee Rating

I couldn’t be any happier with my experience with Niello Volkswagen. They went that extra mile to make sure I left with the vehicle that fit all my needs. The process was a breeze, and they save you a trip More

by JASMINMARIEBR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2024

Niello Volkswagen responded

Jasmin, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com (916) 359-9927

March 09, 2024

Dealership Rating
Employee Rating

It took me months to get the key that I was told certified vehicles get. I was told it’s actually requirement. I had to call multiple times, and people kept ignoring me and not returning my calls a More

by KRISTINA
Recommend Dealer
No
Mar 14, 2024

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kristina, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 07, 2024

Dealership Rating
Employee Rating

My experience was excellent. The amount of time was just as Daijah told me it would. All staff was cordial and friendly. A great operation! More

by michael@hawkinsstrategicadvocacy.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Daijah Marsh-Macias

Mar 07, 2024

Niello Volkswagen responded

Michael, thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 03, 2024

Dealership Rating
Employee Rating

Steven and Alex were great. Definitely no pressure and really took the time to ensure I understood every aspect of my purchase. I’ll definitely recommend this dealership to anyo More

by TELOPEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann , Terry

Mar 03, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com (916) 359-9927

March 03, 2024

Dealership Rating
Employee Rating

This was our second transaction at Niello and it was even better than our first. We had a great experience! Terry, our salesperson, was friendly and professional. Carlos, the sales manager got our deal done! More

by BETTSI.LEDESMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Michael Ellis , Terry, Logan

Mar 03, 2024

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Scott Russo General Manager srusso@niello.com (916) 359-9927

February 28, 2024

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Employee Rating

Great experience buying my 10th car from the Niello group. Definitely recommend Niello to my friends and associates! More

by PHARVEYARCHITECT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate you being a loyal customer! Scott Russo General Manager srusso@niello.com (916) 359-9927

February 04, 2024

Dealership Rating
Employee Rating

The experience from start to finish is a seamless process. From looking at the cars, to working on the deal and getting into financing. They were not pushy or rude. This is the second time I’ve purch More

by Jason E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 05, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

January 27, 2024

Dealership Rating
Employee Rating

Stephen and Alex from finance were both awesome. This was my second time working with both of them and they made it easy More

by MADELINE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 29, 2024

Niello Volkswagen responded

Madeline, we are so glad that Stephen and Alex had the opportunity to work with you, and that they could make this a top-notch experience. We look forward to continuing to serve you in the future! Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

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