Niello Volkswagen - Service Center

You know you pay the extra nickel, but it’s always worth it when you go. There had a little bit of an issue with a rattle come to find out. It was a couple bolts on my exhaust system replace no charge. Wh it when you go. There had a little bit of an issue with a rattle come to find out. It was a couple bolts on my exhaust system replace no charge. What a guy. That was the second guess my first guess was it was a universal joint noise this was a good report nice digging fellas More

Excellent service and advice and Ron is kind and friendly. He goes out of his way to help!! friendly. He goes out of his way to help!! More

Brent provided excellent service. He welcomed me to the dealership, explained the process clearly, set expectations about the length of time my car would be in the service shop, and d He welcomed me to the dealership, explained the process clearly, set expectations about the length of time my car would be in the service shop, and delivered perfectly within that time frame. It’s a pleasure to do business with a company like Neillo that delivers what they promise, and has excellent staff like Brent, who make the entire experience a delight. More

Good overview of how to use the car. Very thorough. Took time to explain things. Very thorough. Took time to explain things. More

My service advisor, Matt was great. Kind and helpful. They have good communication via text and status tracker. Prices are pretty high, though. Kind and helpful. They have good communication via text and status tracker. Prices are pretty high, though. More

Neillo has always been great to deal with. Service department is always helpful and knowledgeable. Service tech Kernan was also diligent in making sure the issue with radio and controls worked Service department is always helpful and knowledgeable. Service tech Kernan was also diligent in making sure the issue with radio and controls worked as should. Repairs covered as under warrantied part. We thank everyone at Neillo! More

The dealership was not able to service my car even thought I bought it there. They had to send it out to another service center because my car was a chevy. But they did make arrangements to take it thought I bought it there. They had to send it out to another service center because my car was a chevy. But they did make arrangements to take it to the other service center so I didnt have to take in on my own. Sucks when you take off work for something like this. More

Nice folks. They squeezed my car in when another repair shop failed to diagnose a coolant leak. Niello misdiagnosed the problem at first, but corrected the pro They squeezed my car in when another repair shop failed to diagnose a coolant leak. Niello misdiagnosed the problem at first, but corrected the problem. I had to rent a car for a week, and like everything else, repair costs have skyrocketed. But they are nice to work with and the car is fixed. More

Jacob was beyond friendly and helpful! Made my experience seamless and had excellent communication. Great service Made my experience seamless and had excellent communication. Great service More

I had an electrical error code on my 2021 ID. 4. I tried to use my local dealer, but they were unaccommodating and generally awful to work with. Brent and the team at Niello were the exact opposit 4. I tried to use my local dealer, but they were unaccommodating and generally awful to work with. Brent and the team at Niello were the exact opposite. They accommodated me in my time of need, provided me with a great loaner car, and were an extraordinary partner in dealing with the issue. Having a positive experience is the norm at Niello, and that's why I purchased my car from them! More