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Niello Volkswagen - Service Center

Sacramento, CA

4.8
905 Reviews

905 Reviews of Niello Volkswagen - Service Center

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August 04, 2024

Daijah worded with me in making my repair as quick and stress free as possible! More

by taylorbosch60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah
Aug 05, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Daijah met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 04, 2024

Good service at niello Volkswagen in Sacramento, I would recommend this dealership to my Volkswagen friends More

by AANDALUTSYK
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 05, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 03, 2024

Jacob Smull was my service advisor and was thorough, no pressure, and friendly. Service Department was clean. More

by steverepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Aug 04, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jacob was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 03, 2024

Very pleased with their service. I am happy they can once again wash vehicles on site after having my car serviced. More

by schmitt4marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee, Daijah Marsh-Macias, Taylor Gaynor, Claire Thomas
Aug 04, 2024 -

Niello Volkswagen responded

Thank you, Marie! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 02, 2024

No words will ever express how much gratitude I have for the Niello VW Service Center. I came in with a repair at a troubling time when their systems were down due to the auto industry system hack; they mad More

by ROMAN HULL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Aug 02, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you, Roman. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 01, 2024

Excellent service from the Niello Volkswagen family. I have had 5 VW's and bought 3 of them form Niello VW. My last is a 2021 RLine Passat. I bring it in for regular maintenance and it such fun to drive More

by Malachi L. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
Aug 02, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, Malachi, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 01, 2024

Amazing service department that always treat you with respect and process work in a timely manner. More

by ONEBLAMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daijah Marsh-Macias
Aug 02, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 01, 2024

Great job finding me the right car and financing. They made the buying process extremely easy. More

by DBJOSBORNE
Recommend Dealer
Yes
Employees Worked With
Brandon Balassi
Aug 02, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 31, 2024

30,000 K maintenance - no problem scheduling for the next week. Work was done expeditiously. Excellent service. More

by lindaebrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Niello Volkswagen responded

Thank you, Linda, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 30, 2024

Representative I dealt with was professional and upbeat and gave me no hassle. Had a good experience. More

by kyle.walsh000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business, Kyle, and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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