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Niello Volkswagen - Service Center

Sacramento, CA

4.8
897 Reviews

897 Reviews of Niello Volkswagen - Service Center

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May 16, 2025

Ron was great! If he is not already a lead for your Service Department, he should be. He is super knowledgeable, has a great customer focus and takes the time More

by CLAYTON.PETTUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2025

The service that I recieved was fast and easy! I love the Lyft option Thank you! More

by JENNIFER_CAMPBELL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel
May 15, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2025

I've been a fan of Niello Volkswagen for many years. I have never been disappointed in the attention that I have received when taking advantage of the maintenance facility for servicing my cars. The s More

by RFS1733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 14, 2025

Technician was professional. Service was faster than anticipated. Also, the sales attendant was helpful with looking at the ID VW bus. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 12, 2025

Everyone was helpful and friendly, I was treated well. They did a great job on my car. More

by JCiauri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2025

Ron Stevenson is the BEST! The requirement to submit at least fifteen words would cause me not to respond if Ron wasn’t so great….. More

by roger.buschmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2025

Rod was great to work with once again. I wouldn't think of g o ingredients anywhere else to service my Touareg. More

by Johnross1754
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 07, 2025

Great Service. Matt was super personable and easy to work with. Would definitely recommend to family and friends. More

by CBKROSADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 06, 2025

Staff was very nice and professional and seemed to enjoy their jobs and fellow employees. The visiting area was excellent with wifi and comfortable area to work. Coffee maker was excellent. More

by angiem354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 04, 2025

great post-sale service, it would've been nice if they provided washing of vehicle, they used to do it onsite, then downgraded it to a local car wash coupon, but now they eliminated it all together. The l More

by ALGIOIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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