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Niello Volvo Cars Sacramento

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
886 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 886 reviews

March 28, 2024

Exceptional, timely service. The appointment finished much sooner than expected. Very pleased with the entire process. More

by DONALD.JR2374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Niello Volvo Cars Sacramento responded

Donald, Thank you for your very kind review. Rick and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 28, 2024

Fantastic service, had me in and out with the deal super quick, definitely the best dealership by far. More

by JCRAYNE13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Upton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! TJ Upton General Manager tupton@niello.com (916) 245-2231

March 27, 2024

Excellent customer service. Highly recommended. This dealership really values their customers and I will not bring my car anywhere else. More

by jocelyn.wiltgen
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jocelyn, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 27, 2024

Jesus was awesome! He was friendly and always very responsive. He kept us updated on the new cars arrival while we waited for it to come in. More

by JWHITMER0
Recommend Dealer
Yes
Employees Worked With
Jesus Tinoco
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Mar 27, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jesus here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 27, 2024

Rick is a great service advisor. Always professional and knowledgeable about my car and its service needs. He is responsive to all my questions either in person or on the phone. I re More

by beckipeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Niello Volvo Cars Sacramento responded

Becki, Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. Rick, Matthew, and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 26, 2024

Amy is a terrific service representative who takes care of her customers. Niello Volvo has always been helpful. More

by NHSKI100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Machado, Amy Ott
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Mar 27, 2024 -

Niello Volvo Cars Sacramento responded

We are very happy to hear that Amy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 26, 2024

First it wasn’t the great experience But in the end Amy took care of all my needs for the car I have Based on the manufacturer warranty she was able to do all the repairs needed She deserves a bonus More

by DMITRY.MARKOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
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Mar 26, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Dmitry! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amy met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 26, 2024

Very knowledgeable and informative, pleasant environment and accommodating staff. Easy access from interstate and great hours of operation. More

by 1DAVIDJPISANI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Niello Volvo Cars Sacramento responded

Thanks, David, for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 25, 2024

We can always trust Matt. He is responsive and helpful. He provides the best service! More

by MBGA888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 25, 2024

The service took 4 hours. That was a bit too much. They use to wash cars and now not anymore. More

by ADESTEPA1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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