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Niello Volvo Cars Sacramento

Sacramento, CA

4.8
850 Reviews
Our Mission We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity. Our Vision To be Northern California’s leading automobile dealer for the products we represent.
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4609 Madison Ave

Sacramento, CA

95841

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Showing 850 reviews

March 08, 2024

tried to get me to pay for major fix even after I stressed that I had purchased the extended warranty. More

by PATRICKBOYLE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your review, Patrick. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 08, 2024

Have worked with Matt for years and find him to be very knowledgeable, courteous, sincere and generally a great guy. You are fortunate to have a service manager such as Matt! More

by jwd11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 07, 2024

Matthew Jeffery is very professional, friendly, and honest! I trust his professional judgement and recommendations in my annual maintenance of my 2 Volvos! He always look after "my best interest" wit More

by marjk1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 07, 2024

Purchased a 1-year old (2023) S60 that had only 9000 miles on it, under the Certified Pre-Owned program. I had checked out some Mercedes C-class vehicles and was also considering a BMW 3-series but I'm More

by BGPHILLIPS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. TJ Upton General Manager tupton@niello.com (916) 245-2231

March 06, 2024

Rick Fuentes is super helpful and always so kind and attentive. I never have to wait more than a few minutes, even when I arrive early. I love Niello Volvo and Rick is the primary reason! More

by BDabney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
Mar 05, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your review and kind words for Rick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 06, 2024

I have purchased from Niello twice now! Both times the experience was relatively easy and I felt I was treated with respect, transparency, and dignity. Definitely recommend Niello and VOL More

by VERONICARZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Sean, Jorgen, and our Taylor were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 06, 2024

Matt ALWAYS provides superior customer service. My reason for always knowing I will receive exceptional service at Niello Volvo. More

by C.MALLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 06, 2024

We have always been extremely satisfied with the service. Every single staff member at this dealership has been outstanding and Matt the service writer is topnotch! More

by Kjell Karlsson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Niello Volvo Cars Sacramento responded

Kjell, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 05, 2024

Matt understands my car and his experience with my 2019 S60 T8R model helped considerably. More

by gcsdke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Matt was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 05, 2024

Everyone took very good care of me through out the process. I would not hesitate to purchase from them Shaun. More

by BWDUFFY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica LeClerc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Niello Volvo Cars Sacramento responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello Volvo Cars Sacramento! TJ Upton General Manager tupton@niello.com (916) 245-2231

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