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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
427 Reviews
Call Service Center (916) 245-2231

427 Reviews of Niello Volvo of Sacramento - Service Center

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June 06, 2024

My husband and I were very satisfied and we experienced Excellent Professional service by all departments! More

by LISA.FORTE5
Recommend Dealer
Yes
Employees Worked With
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Lisa, for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
June 05, 2024

Matt is the BEST! Always concerned with my issue and very knowledgeable and professional and courteous. More

by avanness14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The woman that found my computer that I left at dealership. My computer is my business and she went and retrieved it and saved it for me.
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Jun 06, 2024 -

Niello Volvo Cars Sacramento responded

We are very happy to hear that Matt and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
June 05, 2024

Amy is one of the best service advisors that I have worked with. She is very helpful and pleasant to speak with in person or on the phone. More

by jwilson434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. Amy and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
June 04, 2024

Nice facilities, good communication, recommendations were well-explained and documented. Snacks could use some attention (there weren't many on this day), but it looks like it usually is a nice selection. More

by BRIAN.SLETTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Niello Volvo Cars Sacramento responded

Brian, Thank you for the kind words for our service department! We look forward to sharing your compliments with Matthew and our team. Please don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
June 03, 2024

Amy is always awesome! Top tier and glad to have her as my service advisor. More

by povsan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amy met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
June 02, 2024

Shaun is great at his job, very focused on customer service, and a good problem solver. More

by DEREK.HELLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Niello Volvo Cars Sacramento responded

Derek, Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Shaun was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
June 01, 2024

Shaun and his team at the service department did an exceptional job making sure the rim repair and inspection went flawlessly. In addition, the free coffee and pastries in the main sales area are fre More

by TONYSARDELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Protsyuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much, Tony, for your kind words for Shaun and for taking the time to leave us this wonderful feedback! We look forward to working with you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
June 01, 2024

Amy is always so helpful and goes above and beyond to ensure we're happy with the service at Niello. More

by dirtyjermz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Amy here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
May 31, 2024

Efficient and experienced staff, streamlined process, excellent personalized customer service and well-appointed waiting area. Made the process a pleasure. More

by LAURA F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Niello Volvo Cars Sacramento responded

Thanks, Laura, for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

Helpful
May 31, 2024

Matt was very efficient, friendly and understanding. Th suv was repaired and the problem was cured. More

by endgoller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad Matt had the opportunity to work with you and thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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