Niello Volvo of Sacramento - Service Center

Matt has been my rep. In the past and has always given me excellent feedback and support. Thank you Matt! In the past and has always given me excellent feedback and support. Thank you Matt! More

Very caring spend as much time as I needed did not rush me. Felt they were really interested in me me. Felt they were really interested in me More

Rick communicated very well with me throughout the day, he was attentive and helped manage expectations. he was attentive and helped manage expectations. More

Matt is very professional and knowledgeable. I appreciate the help and advice from him. The dealership is clean and friendly I appreciate the help and advice from him. The dealership is clean and friendly More

Great staff! Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. Professional, competent, and understanding. It has a real family feel as soon as you step inside or call. More

The customer service in the service department is severely lacking. I've called my service representative Amy and left a message on Wednesday and again on Friday morning. I called again on Friday and severely lacking. I've called my service representative Amy and left a message on Wednesday and again on Friday morning. I called again on Friday and waited on hold for 7 minutes only to be told by the man that answered that Amy would need to check with the parts department and would get back to me. I waited an hour and a half but still no word from Amy. I decided to call the parts department to see if I could get answers on my own. After 5 minutes on hold, the representative in the parts department said he could see Amy at her desk and instead of helping me, he transferred me to Amy. I was promptly sent again to voicemail. I still have no response from Amy. I understand she may not have answers but the total disregard of my messages is ridiculous. For touting 100% customer satisfaction (I listened to the pledge for a solid 12 minutes on hold), this dealership is far from it for me. More

best option of cars, best prices offered and best services provided. I definitely recommend Niello Volvo to my friends. services provided. I definitely recommend Niello Volvo to my friends. More

We have been taking our car to this shop since we purchased it there. The staff has always been exceptionally nice, especially Matt , who seems to be very honest and helpful. purchased it there. The staff has always been exceptionally nice, especially Matt , who seems to be very honest and helpful. More

I really enjoyed my first experience with the dealership. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. Amy was fantastic. also Shaun explained things about my car that I did not know. Thank you all for your great service. More