Niello Volvo of Sacramento - Service Center

The tire need to be changed, but there was none in stock. So I was told that I will be contacted once it's available. I did not get any feedback from the service department for days. I called almost every da So I was told that I will be contacted once it's available. I did not get any feedback from the service department for days. I called almost every day and left a message but no one got back to me. After much insistence, about seven or eight days later, I finally found out that I can have a replacement for the tire. I understand that the supplies are short, and sometimes nonexistent, but a bit of that conversation/feedback and Update would have been much appreciated. A day after the service was done, I got an error message on my dashboard. Again I contacted your service department but no one got back to me. I had to take the car to a third-party, non-Volvo tire shop, and they told me what to do. With their guidance, the error message did finally go away. A bit disappointed from your service department. More

Matt Jeffery is the best! He took care of everything from start to finish! We appreciate his dedication to his customers. He took care of everything from start to finish! We appreciate his dedication to his customers. More

Really appreciated the care Amy and the team gave our situation. The only challenge with waiting in line at the Enterprise car, but that was not on Niello. situation. The only challenge with waiting in line at the Enterprise car, but that was not on Niello. More

The staff are very professional and the work is excellent. I’m very satisfied and don’t mind going to Sacramento for the service!! excellent. I’m very satisfied and don’t mind going to Sacramento for the service!! More

Rick is the best in the service department. We have worked with him on all of our service needs for our vehicle. I always ask for him when the car has to go in and he always goes above and beyo We have worked with him on all of our service needs for our vehicle. I always ask for him when the car has to go in and he always goes above and beyond. More

We have had very nice experience with the service department. The staffs were very friendly and explained things well. The waiting area was spacious and clean! department. The staffs were very friendly and explained things well. The waiting area was spacious and clean! More

Have been using this dealership for 40 years. I prefer them over the local dealer that is 75 miles closer to home I prefer them over the local dealer that is 75 miles closer to home More

Was very pleased with the appointment availability, easy pickup and drop off service, and service advisor Amy's attention to detail and professionalism. pickup and drop off service, and service advisor Amy's attention to detail and professionalism. More

Matt is always interested in the customer's needs. He takes great care to ensure that he understands what needs to be done, as well as providing explanations of what the team will be doing with my ca He takes great care to ensure that he understands what needs to be done, as well as providing explanations of what the team will be doing with my car. He is a true professional. More

Amy in service is always kind and helpful and terrific at keeping me updated on what is happening with my car and the costs. keeping me updated on what is happening with my car and the costs. More