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Nissan of Cool Springs
Franklin, TN
2,117 Reviews
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. We proudly serve the William County area of Tennessee, which includes the cities of Franklin, Nashville, Brentwood, Smyrna, and Murfreesboro.
Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. One way we do this is by regularly running online specials and coupons, which add to the everyday savings provided by Nissan of Cool Springs.
We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
At Nissan of Cool Springs, the customer is, and always has been, a number one priority. With a vast selection of both new and pre-owned vehicles, you'll definitely drive away happy in the vehicle of your dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,117 reviews
August 22, 2025
Raj and the rest of the team were amazing! The car I requested to test drive was ready to go when I arrived. Once we looked at other options, the team worked to find the exact car we wanted an The car I requested to test drive was ready to go when I arrived. Once we looked at other options, the team worked to find the exact car we wanted and were able to get it same day. The team made the process easy from start to finish. We would be happy to work with them again! More
by Adelle82
August 22, 2025
Raj and the rest of the crew were great to deal with. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly. More
by wsteele9
July 30, 2025
Everyone was very courteous and they worked hard to get me the best deal possible. me the best deal possible. More
by maxnicgar
July 28, 2025
I’ve been trying to cancel multiple unnecessary warranty contracts for 3 months now. Many unreturned calls, failed promises later and no refund has been received. Clearly they are stalling due to the fact t contracts for 3 months now. Many unreturned calls, failed promises later and no refund has been received. Clearly they are stalling due to the fact they lose money if a warranty gets canceled. Further, they snuck in a maintenance contract after I told them several times I am mechanically inclined and do my own maintenance. Throughly disappointed with this dealer More
by MGerhartBusiness
Employees Worked With
July 18, 2025
This dealership has made several improvements and they get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffe get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffee or water. Great folks. More
by donalduck70
July 16, 2025
We knew the car and specs we were interested in purchasing, and our salesperson Raj Jr. Thakor made the process smooth and easy. He handled everything professionally and kept the process moving for purchasing, and our salesperson Raj Jr. Thakor made the process smooth and easy. He handled everything professionally and kept the process moving forward to minimize the time it took to complete the sale. I would highly recommend him to others. More
by CTH
Employees Worked With
July 15, 2025
This is probably one of the worst car dealerships to deal with even the finance guy lied to me and my wife about plans we signed up for and the pricing. Found out the car they sold me was a lemon. I had taki with even the finance guy lied to me and my wife about plans we signed up for and the pricing. Found out the car they sold me was a lemon. I had taking the car back 15 times for the same issue every time they promised the car wasn't a lemon even though I asked several times. Even the service manager would never call me or return calls or talk to me in the lobby while I waited hours for the car. It wasn't until I tried to reach out to the owner Jason Stacey on their message center. Jason never reached out but I got a call from Alex Davis the GM. I told him my issues and he said he would look at my service history and let me know something. He called me back within an hour and told me I needed to contact nissan consumers affairs and file cause he said yeah we think your car is a lemon. I asked why would your service people not tell me this when I have been here every month since buying the car. Nissan even reached out even quicker within 1 day and said they would buy or give me a new car. I went through another dealership cause of the lies I was told and didnt want to have to deal with them not filling my paperwork like they were supposed to. I found out a month later they never submitted my papers to cancel stuff that was through them pushing me back further from getting my car. I have since tried to reach out to Jason Stacey and even called his other dealership he owns to let him know the issue I was having. I talked to the girl and she said oh he doesn't have an office here at either dealerships. I asked does he not ever come in. I told her I had an issue with one of his dealerships and she said I can get the GM for you. She then tells me Alex Davis is the GM their also I said I have talked to him but won't call me back now. She put me on hold and said yes Alex remembers your case I gave him you number and he is going to call you. I have still yet to hear from him and have left two voice messages on his cell phone to make things right. Even though I was told by Cam their new finance guy we are going to give you the vip treatment when you come back. Can't get treated like a VIP when no one calls you. Just like I look at my service history and I am on a service plan for oil change I notice every time I paid to have the tire rotated they would charge me for for oil fee even though I was on a plan but never charged me the others times. I would advise anyone else having issue where your crash detection lights come on all the time or your radio is on but nothing plays even though the sound is up or the volume turns down on its own it the car not the seniors radio or the cameras. Would not buy from them again and I guess they are mad I went to another dealership to get treated right. And also I guess Jason who doesn't really care about how his customers are treated or lied to or what people are lieing to customers to get them to sign up on plans. More
by Marcoaa77
Employees Worked With
Other Employees :
Alex Davis
June 18, 2025
Rich Trocolla was excellent to work with. He made my family feel very welcomed and excited to make our purchase. The first class service he provided was top notch. Thank you again to Nissan a He made my family feel very welcomed and excited to make our purchase. The first class service he provided was top notch. Thank you again to Nissan and Rich for a great experience! More
by rob.philbin
Employees Worked With
Richard Trocolla
May 17, 2025
Jackson Scott was awesome to deal with. Very polite and not a pushy salesman at all. Will be back at some point for my next Nissan. This dealership got it done when others couldn’t. Very polite and not a pushy salesman at all. Will be back at some point for my next Nissan. This dealership got it done when others couldn’t. More
by Tysychotic
