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Nissan of Cool Springs
Franklin, TN
2,023 Reviews
Our Purpose
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,023 reviews
October 21, 2017
2017 rogue Superb salesman, courteous, and he Worked very hard to make sure I was happy with car and deal. very attentive to what I wanted in the car . Just Superb salesman, courteous, and he Worked very hard to make sure I was happy with car and deal. very attentive to what I wanted in the car . Just a wonderful experience. More
by Burnita
Employees Worked With
Helpful October 20, 2017
Amazing This was my 3rd time Buying a vehicle with this dealership. I have stayed with them knowing i am in good hands. That people care for what i need and n This was my 3rd time Buying a vehicle with this dealership. I have stayed with them knowing i am in good hands. That people care for what i need and not just about selling cars. They treat me like a member of their family. You can trust that this dealership will give you exactly what you want to your satisfaction. From sales to Service maintenance dept.,you willalways feel like your just at home More
by MarkAnthony_001
Employees Worked With
Other Employees :
Paul Stamatis, Bill Thurman , Jenifer Spaulding
October 20, 2017
Great Servicw Kevin and Mark were outstanding! The service was great and my car was returned to me nice and clean. Thank you for the great service! Kevin and Mark were outstanding! The service was great and my car was returned to me nice and clean. Thank you for the great service! More
by Happy Customet
October 19, 2017
Nothing But Good Mr. Bishoy Rizk did a great job from start to finish. Never left me wondering what was up. Felt like it was a partnership instead of me versus some sa Mr. Bishoy Rizk did a great job from start to finish. Never left me wondering what was up. Felt like it was a partnership instead of me versus some sales guy. Swell employee! More
by Sherwood Wilson
October 12, 2017
Excellent service All dealership personnel are friendly, helpful, knowledgeable, and there is a good "spirit" at Cool Springs Nissan. Outstanding job from start to fini All dealership personnel are friendly, helpful, knowledgeable, and there is a good "spirit" at Cool Springs Nissan. Outstanding job from start to finish. I will return. More
by george r. barbee
October 09, 2017
Great experience and awesome service Very easy process working with the guys at Nissan Cool Springs. Only dealership I'll go to from now on. Appreciate the help and awesome service. Very easy process working with the guys at Nissan Cool Springs. Only dealership I'll go to from now on. Appreciate the help and awesome service. More
by Dianapuglio
October 09, 2017
Great experience! Was in a bind as my old car was that, old. I contacted the dealership with a car in mind that I found on the website. Corinna contacted me and I ended Was in a bind as my old car was that, old. I contacted the dealership with a car in mind that I found on the website. Corinna contacted me and I ended up at the dealership that day. Corinna had the car ready for me and the test drive. I didn't have to wait on anything. I had filled out my loan papers on the website and we were ready to go. I loved the car and the price was great. I drove out of the dealership with my new car in no time. Corinna and the whole team were so attentive. I will definitely recommend the dealership and my next car will come from them. Thank you! More
by Lorigirl
October 08, 2017
Service Went in on a Saturday morning to get my Nissan Rogue serviced. I was expecting a lengthy wait similar to other places. I was pleasantly surprised by h Went in on a Saturday morning to get my Nissan Rogue serviced. I was expecting a lengthy wait similar to other places. I was pleasantly surprised by how quickly they accomplished the service. Very professional and courteous More
by gwmorton
Employees Worked With
Jay Hyong
October 06, 2017
Right Price, Right Salesman, Right Dealership We arrived before the dealership opened on a Sunday; Drew came right out to meet us after seeing us in the car lot. He was cordial and friendly; helpe We arrived before the dealership opened on a Sunday; Drew came right out to meet us after seeing us in the car lot. He was cordial and friendly; helped us quickly find what we were looking for (I had no desire to walk around a car lot for six hours with two young kids in tow), and my husband and I sat down to discuss price for our trade in and new vehicle price. It was smooth and actually a pretty good time! We've purchased 3-4 cars from this dealership and they've done well by us every time. Finance guy was great too, and so was Bishoy; very knowledgeable and helpful. More
by Bunches
October 06, 2017
Fishy and Sneaky We are from out of town so drove to this dealership about 2.5 hours to test drive a used car. Christy Nettles asked for a credit card and the number o We are from out of town so drove to this dealership about 2.5 hours to test drive a used car. Christy Nettles asked for a credit card and the number on the back to "hold the vehicle" while we were on the way. She said it was refundable if we didn't like the car but that the deposit would ensure they didn't sell it before we got there. They did a great job presenting the vehicle and were kind for the test drive. We decided not to buy the vehicle and I said, "Oh, you can take that $500 charge off the credit card, right?" She looked disinterested. We left and waited for the charge to be taken off the card. Days later, I texted her and asked that they remove the charge. No decent reply. She started blocking my texts. Then my wife got through by calling the dealership pretending to be looking for a car. Christy turned it over to her boss and he started feeding my wife a bunch of xx about how they had to borrow the car from another dealership and clean it up and that is why the $500 charge. Couple more weeks go by and they still had not removed the charge. Finally, I got through to Christy and she said she was going to take the charge off. A couple days later I check my credit card statement and not only did they NOT take the charge off for $500, they charged the card another $500! Ha, like, in your face! I got a hold of Christy again and she said it was a mistake, she had me talk to her manager again and he said they would reverse the charges. However, I had since cancelled the card so they couldn't keep doing this illegal charging. They said then they could not reverse the two $500 charges on an old card but they could send me a check! But that to do so I would have to fill out a W-9 form. (Ha, isn't this awesome, it keeps going, I know.) I didn't really understand why so I looked it up. A W-9 is what they use to pay contractors and it would be reported as income, GREAT, I can be taxed on a $1000 refund that they may never even send. Are they really that good at screwing people over, I think so, mostly those from out of town dumb enough like me to give them a card number, uggghhh! Never do it. Never trust them or any other dealer with your cash. Funny thing though I bought two cars this year, sight unseen from remote dealerships and they were great and everything went smooth. More
by OmegaMan
Employees Worked With
Christy Nettles
