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Nissan of Cool Springs
Franklin, TN
2,024 Reviews
Our Purpose
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,024 reviews
September 24, 2017
Customer service at its best Amazing customer service. I can't say enough great things about this dealership. If anyone is in need of a car I highly recommend seeing Bishoy. He va Amazing customer service. I can't say enough great things about this dealership. If anyone is in need of a car I highly recommend seeing Bishoy. He valued my time and my car needs. They had tech support to help me understand all the features my car offers. He even helped sync my phone to cars blue tooth. More
by Brittnik
Employees Worked With
Helpful September 19, 2017
Service Techs & Staff are top notch! Always have my Nissan Quest serviced at this Cool Springs location. Great group of caring people, and they keep you updated as you are waiting! Always have my Nissan Quest serviced at this Cool Springs location. Great group of caring people, and they keep you updated as you are waiting! More
by Discerning Shopper
Employees Worked With
Richard Cole
September 14, 2017
Six Nissan Family We are tired of dealing with other dealerships. We know we get a straight answer at Cool Springs Nissan. Everyone is helpful, responsive, courteous We are tired of dealing with other dealerships. We know we get a straight answer at Cool Springs Nissan. Everyone is helpful, responsive, courteous, and professional. Also the product is great and the service center is so convenient. Just got my second Rogue. All six family members drive various Nissan models because of our history with this dealership. Worked with Bishoy Rizk and would highly recommend him to anyone. Aside from super friendly, he's very perceptive to how much information/education you need during a purchase transaction and queues in to how you want to be treated - a rare talent. More
by Rose2017
September 13, 2017
Consistently great This dealer and specifically the sales representive Paul Stamatis has consistently delivered a great experience for every vehicle both me, my family, This dealer and specifically the sales representive Paul Stamatis has consistently delivered a great experience for every vehicle both me, my family, and business associates have purchased at Coolsprings Nissan. Paul always goes above and beyond to make sure the entire vehicle purchase goes smoothly and efficiently. More
by Rhawk
Employees Worked With
Paul Stamatis, Starr Potts
September 11, 2017
2nd time using Bishoy Rizk for automobile purchase Great experience with Bishoy - never high pressure and always tried to meet my needs. Would return to him for all future automobile purchases!!! He a Great experience with Bishoy - never high pressure and always tried to meet my needs. Would return to him for all future automobile purchases!!! He also has great follow up More
by ejacobs@comcast.net
Employees Worked With
September 07, 2017
Personable, Orofessional and Fair It was a pleasure purchasing a car from Austin. He listened to my needs and delivered the perfect product. I highly recommend Austin and Nissan of Coo It was a pleasure purchasing a car from Austin. He listened to my needs and delivered the perfect product. I highly recommend Austin and Nissan of Cool Springs. More
by Sheila R.
September 06, 2017
Great Customer service I purchased my car at Nissan of Cool Springs through Christy Nettles and I would definitely do it again. She is very friendly and met my husband and I I purchased my car at Nissan of Cool Springs through Christy Nettles and I would definitely do it again. She is very friendly and met my husband and I out on the lot when we arrived so we never waited once for customer service. She made herself available for test drives and was knowledgeable on the vehicle we drove as well. She met my needs when It came to everything I was looking for in a vehicle, from amenities and price to color and style of vehicle. I had my sights already set on a Nissan Rogue that I'd been eyeing online through their website which is also very easy to navigate. She made everything about purchasing a new vehicle as easy as it could be. I highly recommend this dealership and ask for Christy! More
by Ericajo_91
Employees Worked With
Christy Nettles, Jenifer Spaulding
September 04, 2017
i bought the car pre certified good car but the dealer very very cheap there any one belive you bought car from the dealer like nissan cool spring without the gas in the tank i pay almost $24,00 the dealer very very cheap there any one belive you bought car from the dealer like nissan cool spring without the gas in the tank i pay almost $24,000 for the car and stop on the gas station full the gas plus i pay $950 call dog fee i don't know this for what but the sales man beshoy rizk he tell me don't ask me this for what i pay this amount when i bought my car i am really have hard time with this sales man , i recommend deal with CORINNA LIMBOCKER she is have great personalty and very help full More
by george
September 02, 2017
Friendly atmosphere without the pressure Donnie Mills was great to us in our buying experience. He was factual and didn't make us feel pressured to make the purchase. Corey in Finance was gre Donnie Mills was great to us in our buying experience. He was factual and didn't make us feel pressured to make the purchase. Corey in Finance was great as well! We were treated fairly and will be referring anyone looking to buy to Nissan of Cool Springs! We look forward to having a long term relationship for our future car needs! More
by Kelley H
Employees Worked With
Donnie Mills
September 01, 2017
Bait and switch Called the dealership about a vehicle that was just listed but everyone was in a meeting and I later got a call back from a salesman (who gave the sta Called the dealership about a vehicle that was just listed but everyone was in a meeting and I later got a call back from a salesman (who gave the standard lie) he said I think that car has been sold but I'll check and call you back (which was the second lie). Why not pull it up on your computer or smart phone or ask the xxxx sales manager who could answer that in 1 second. Ive dealt with these xxxxxxxx before about a year ago, the car was just sold the day before I called, and later deluged my computer and phone offering junk that I was not interested in. About 5 months ago I called about another vehicle and was told we just sold it today. They just want to get people in their system and sell vehicles that aren't moving. Everyone lies or has lied, but you reach a certain point in life maybe because of age, morality, character and a few other factors that you don't continue to propagate lies. There are three groups that lead this pack as the number one liars to the end of their days, used car salesman, lawyer/politician, preacher/ priest/rabbi/ shaikh. I was fortunate enough to find another vehicle that was a lower price and a later model. More
by Cooper
Employees Worked With
James Haynes
