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Nissan of Cool Springs

Franklin, TN

4.6
2,024 Reviews
Our Purpose At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
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212 Comtide Court

Franklin, TN

37067

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Showing 2,024 reviews

July 04, 2023

I'm an 72 and only bought 2 new vehicles in that time span. I'm from the old school and enjoy the hand the barter experience. Rashad and I worked together very easily. Rashad knows the Nissan Product ins More

by andersoncharlie969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Roundy
Jul 18, 2023 -

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 20, 2023

We purchased a vehicle at this dealership and Greg Gibbs was excellent to work with. This was our first Nissan purchase and I very happy this the whole process. More

by mark.moehle
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Gibbs
Jun 22, 2023 -

Nissan of Cool Springs responded

Hi Mark, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 02, 2023

Great people to work with and they did everything they could to get me into a new car on my budget. More

by mathias_r2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raj, Greg Gibbs
Jun 04, 2023 -

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Best Regards, Amber Amarx (615) 861-8514

May 29, 2023

The staff were very friendly and professional, we were treated very respectful and courteous. I would do business with this dealership again and would recommend them if you’re looking for a good vehicle. More

by Alan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelli Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owen in sales, Eric Roundy
May 31, 2023 -

Nissan of Cool Springs responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2023

E Price was phenomenal to work with. Gave an end number I needed to be at as well as an expectation to not be in the dealership for a long time. He delivered on both More

by Corey.balcarcel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
E Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Nissan of Cool Springs responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care! Best Regards, Amber Amarx (615) 861-8514

May 26, 2023

Bryan Linhares helped with the purchase of our 3rd vehicle from Nissan Cool Springs. He did a wonderful job taking the time to explaining all of the features in the vehicle. The sales team here are al More

by santb2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Linhares
May 30, 2023 -

Nissan of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2023

They were all very professional and appreciative of my business. Brian, especially help me get the vehicle. I want it at the price I want it all in all it was an excellent experience and a quick one. More

by jimmy.locke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mack Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Linhares, Darius Fields, Ryan Dix
May 23, 2023 -

Nissan of Cool Springs responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 07, 2023

Excelente atención en español, fue un trato muy ameno, me encanta mi auto, muchas gracias por los servicios prestados! Me encanta Nissan of Cool springs! More

by oreanna19_7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hepler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Huber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Roundy, Celia Dukeshier
May 10, 2023 -

Nissan of Cool Springs responded

Hi, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Regards, Mark Hepler (615) 790-2500

April 29, 2023

Negotiated a deal on a truck, but wanted to go through my own credit union. They first wanted me to put a deposit on the truck to hold it. I said no, if it’s not here, I’ll just find another. So first thing More

by dnpreynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raj
May 10, 2023 -

Nissan of Cool Springs responded

Dnpreynolds, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Nissan of Cool Springs. Please, contact our General Manager, Eric Roundy, at your earliest convenience to discuss your concerns. The store number is 615-790-2500 and his extension is 7320. We appreciate your business. Thank you, Amber Marx

April 25, 2023

I highly recommend Collin! He was very personable and helpful. He made sure we were comfortable with the vehicle we are purchasing. He answered our questions and is knowledgeab More

by HD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishoy Rizk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Big Mike in Finance, Shon Abron, Collin Reagin
Apr 28, 2023 -

Nissan of Cool Springs responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Nissan of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us. Best Regards, Amber Amarx (615) 861-8514