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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.6
7,993 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 7,993 reviews

August 05, 2023

Buying a car is so easy and dont spend too much time to get the car ready. Nice n friendly staff More

by Kvan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star review! We know you'll look cool behind the wheel of your new SUV!

August 05, 2023

Susanna is great and easy to work with. Highly recommend Susanna professional person for Honda More

by Ismael Cerpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susanna Yim
Aug 07, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent review, Ismael! We're glad that Susanna was so helpful during your visit with us. Let us know if there is anything else you need!

Aug 07, 2023 -

Ismael Cerpa responded

I have a couple of defects on my new car. Who can I schedule this matter with ? Susanna is Aware and her manager Ray Please have some one call me please 310-947-5431 Ismael Cerpa

August 04, 2023

Once already in finance salesman left did not wait for anything. Finance manager was like its mandatory for the alarm for the vehicle I have purchased a few car and paid off. Finance manager did not More

by arturartovallejo317
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Linda Ly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Could not remember name of finance namager
Aug 07, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Suggested Response: We are concerned about your review and would like the opportunity to discuss it further. Please reach out at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

August 03, 2023

Thank you Ty and Norm Reeves Honda Cerritos for all you did to help me purchase my new Odyssey! I recommend Ty as Sales representative and this Honda location to anyone looking to purchase a car. More

by Pat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
Aug 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your excellent review, Pat! We're glad to hear that Ty was such a big help, and we hope that you enjoy your next trip in your Honda Odyssey!

August 01, 2023

Alexis Gomez was very profesional and thorough. We are very happy with our purchase and recommend him. He answered all of our questions and used his knowledge to help me find the right car for me. More

by Lauren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis Gomez
Aug 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Lauren, Thank you for sharing your positive experience with Alexis Gomez! We're delighted that he provided you with excellent service and helped you find the perfect car. If you have any further questions or need assistance, feel free to reach out. Enjoy your new car!

July 31, 2023

Albert was my sales associate very helpful and customer oriented. He helped me get a good deal on my 2023 Honda Civic EX. The experience of the dealer was great the whole staff was friendly. If you’re look More

by Angel M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us for your Honda Civic purchase! We're thrilled to hear that Albert provided you with excellent service, and we appreciate your kind recommendation. If you ever need anything in the future, feel free to reach out. Enjoy your new Civic!

July 30, 2023

I was originally going to purchase my car elsewhere but no one had civics which is what I wanted. When I called norm reeves, Francisco answered and told me there was a few. Luckily when i got there, only o More

by Sam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Honda Superstore Cerritos for your car purchase! We're delighted that Francisco provided excellent service, and we're thrilled you found the perfect Honda Civic. We appreciate your recommendation, and we're here to assist you anytime you need. Enjoy your new car!

July 30, 2023

Jonathan was one of the best technicians I've had over my many years having all my cars serviced by Norm Reeves. He provided excellent customer service and was available for all questions and concerns. He More

by lisamotton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero - Service Department
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Lisa, thank you for your kind words! We strive to provide excellent service and ensure our customers have a positive experience with us. We truly appreciate your feedback and look forward to serving you again in the future.

July 30, 2023

They put the wrong oil in my car, we called them and didn't call us back. They said that they never put the wrong oil, they followed the guidebook from the manufacturer but they don't do that. Bad se More

by mcthapa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel Cabrera
Aug 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We are disappointed to hear that you had a negative experience working with us. Our team strives to provide the best service possible, and we're sorry that we didn't meet your expectations this time. To discuss your experience please reach out at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

July 30, 2023

I had great experience with Kash , I tried to buy the vehicle from Norm reeves , My salesman Kash showed me many option but before sign the documents , car was sold ! He tried to make me calm and finall More

by Daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Daniel, thank you for sharing your experience! We're glad Kash was able to find the perfect car for you despite the initial challenge. We appreciate your patience and trust in our dealership. Enjoy your new car!

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