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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,350 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,350 reviews

September 03, 2024

Loved my guy Anthony but I had to waste more time to return so they could reset my tire light. Which came on after I drove all the way home. And although I was told they filled the windshield wiper flui More

by corigary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. Anthony ?
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustrations and would like to talk about your recent visit further. Please contact us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

They are always very attentive and professional. I’ve had a previous Honda Acord 1999 which I bought new at Norms lasted me 24 years mileage very close to 400k. More

by martieoortegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Representative
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so grateful for your 5-star review! Please know that we're always here to help, whether you need us again or just want to stop by.

September 03, 2024

First time leasing a car, they did everything they could to be a good help for me. Friendly staff! More

by Alejandra Z.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen, Christian
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5 stars! It was a pleasure helping you, and we hope to see you again soon.

September 03, 2024

I like the service, thank you very much. And I will continue to take my cars for service. More

by lindacatano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review and providing us with feedback on your experience. We are happy to hear it was a good one and hope to help you again with your future service needs.

September 03, 2024

It was great … Jose Rdrz… help me very much…I get a Honda Accord Hybrid 2024 and is a great auto… More

by fedeleandro6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodríguez
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5-star rating! We're always here to assist, and we look forward to welcoming you back in the future.

September 03, 2024

Fix the vehicle issues within 2 days. Wish they would have shuttle and rental for free. I had no car for 2 days then a 3rd due to me having to take it back for a noise when breaking. More

by sioirrdiain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trever Rodriguez
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us. We look forward to seeing you again to continue providing excellent service!

September 03, 2024

My service advisor was upset I didn't want to get my tires rotated, he gave me attitude after that. And I could see my car was ready he made me wait another 20mins before giving me my keys More

by prisscillaagarcia74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned by your feedback and would like to talk about it with you at your earliest convenience. Please contact us at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

It took 5hrs + to do change oil and recall audio ( 20mins estimate to complete job per letter) More

by arielnatividad11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to us so that we can discuss it further. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 03, 2024

TY Phil Byrd for test drive & Kim Kelly purchase of car & Mike Aguilar for financing More

by luluisalva141311
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We greatly appreciate your 5-star review and kind words for both Phil and Kim! Our team is here for you anytime, and we hope to assist you again soon.

September 03, 2024

Lest stressful experience I've had at a dealership and I'm 66 years old. So I've bought a few cars and never look forward too dealing with car salesperson. More

by narcisoarocho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Atienzo
Sep 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful feedback! We're here for you, and we hope to assist you with any future needs.

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