Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,193 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
Contact Dealership
View Awards

18500 Studebaker Road

Cerritos, CA

90703

Directions

By Type

Showing 10,193 reviews

June 14, 2024

I was told the oil change would take about an hour. That was reconfirmed upon arrival. The service took close to two hours and impacted our day. I would have scheduled for a different day if I would ha More

by jeff.klaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. If you would like to discuss your experience please reach put to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 14, 2024

This was my first experience purchasing a car and the workers were very honest and helpful! Great experience More

by imankiraedwards
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Gomez
Report | Print
Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're delighted to hear you had a great first car-buying experience with us. Enjoy your new car, and please don't hesitate to reach out if you need anything else!

June 13, 2024

Need to stop charging customers for a simple reset of faulty sensor software then proceed to upcharge me for repairs that are not needed! More

by khanh_dinh_vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Cruz, Luis Gomez
Report | Print
Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please contact us directly so we can address your concerns and discuss your service visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 13, 2024

Ruben Marquez took very good care of me, as he always does. He is very attentive, & makes sure the customer gets what they request. More

by andypalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
Report | Print
Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words about Ruben, we're glad to hear he took great care of you! We appreciate your feedback and look forward to serving you again.

June 13, 2024

Excellent professionalism especially Kim Lujan in sales who always goes the extra mile for her customers More

by mikeymikechik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
Report | Print
Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! Kim Lujan truly exemplifies our commitment to exceptional service. We appreciate your recognition and look forward to assisting you in the future.

June 13, 2024

Excrllent services, warm and knowledges the seales has the patience to hear customer really need. More

by Wung, Yung Chien
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. Looking forward to serving you again in the future!

June 12, 2024

Excellent service at Norm Reeves Honda in Cerritos, Ca. Trevor Rodriguez very supportive with work on my car. More

by csdelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
Report | Print
Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words, we're thrilled to hear about your positive experience with Trevor Rodriguez at Norm Reeves Honda in Cerritos! We look forward to serving you again in the future.

June 11, 2024

Customer service is great! It’s worth bringing the car to get service @ the dealer. More

by benzy5577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
Report | Print
Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear you had a positive experience with our customer service. Looking forward to serving you again in the future!

June 11, 2024

I like norm reeves Honda Cerritos. I like their customer service most of the time. Everyone is always friendly. More

by kathina_br0wn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Report | Print
Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our team at Norm Reeves Honda Cerritos. Your satisfaction is our top priority, and we look forward to serving you again in the future.

June 11, 2024

2 service stops for the same issue. I spent $1000 the 1st time in recommended services. Declined 2 other suggested services of approximately $1000. Paid $500 the 2nd time around for More

by marioocr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jun 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. Please reach out to us directly so we can discuss this matter. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

1
...
189
190
191
...
1020