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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,180 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,180 reviews

March 05, 2025

Has many cars in inventory and wide selection. Everyone is very friendly and the dealer is very clean. More

by Magali.enriquez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Good luck with your new Honda! We appreciate you noticing our selection and friendly staff as well as our dealership. We try to make it a comfortable and welcoming environment for our customers. If you have any questions about operating your new car, please do not hesitate to reach out. Thanks so much!

March 04, 2025

No customer’s appreciation, customer treated as 3rd world, car was dirty, when I called customer service they were very unconcerned about my situation, I was very disappointed More

by itaniar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed to read that you found your service visit for your Honda less than satisfactory. If you are open to speaking to our dealership representative and giving more details about your experience, we would be happy to talk to you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 04, 2025

Had my first oil change supposedly they were going to rotate the tires and they definitely did NOT rotate the tires . how can they Expect to have loyal customers when their technician aren’t doing what More

by amberarizzq1mendi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, we'd like to discuss the service you received for your Honda in more detail, Amber. Please reach out to our dealership representative regarding the tire rotation. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 04, 2025

Upon arrival was greeted and welcomed. The service was also quick. I was pleased to get a review of my vehicles condition and possible future needs. More

by lizettr02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a wonderful service visit for your Honda, Liz! It was fast, and you felt well-informed about your car and what may be next on the table. Thanks so much, and remember that you can schedule your next visit online!

March 04, 2025

Great service on car and Jonathan very courteous and helpful. Good job Cerritos Honda dealership,thank you More

by sd21184234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan-sales rep in service dept
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That makes us happy to know that Jonathan gave you a great service experience! Our service technicians work hard to make sure that customers like you are satisfied. If you're interested in working with him again, please let us know. Thank you!

March 04, 2025

Although they were very busy, they did great work in ample timing. What a great experience overall More

by mauroaltamirano999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron perez
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We try our best to cover all our customers no matter how busy! We're glad that you found the visit a good experience and that your Honda is in good shape. If you're looking for a quick visit, make sure you take advantage of our Express Service. Thanks so much!

March 04, 2025

I love this dealership. The people are knowledgeable and approachable. Jose is a talented mechanic, and I always ask for him when getting my Pilot serviced. Leo went above a More

by cherylm14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose aka Joey and Leo
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We love customers like you, Cheryl! We appreciate you shouting out Jose and Leo for service completed for your Honda Pilot. That's what our service team is there for--to keep your car in shape and to consult with you on future service for your SUV. If you ever have any questions or concerns about your car, please let us know. Thank you!

March 04, 2025

I felt rushed and work was not completed as stated. Tire pressure was not checked as the rear tire pressures were 6 psi below recommended tire pressure. Representative spoke minimal and did not ask if More

by jtsnider05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Mar 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration regarding your tires and would like to look into this further. Please get in touch with us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

March 03, 2025

Ty Trieu is a nice person, very helpful,good customer assistance, explain car features very well. More

by fstrinidad
Recommend Dealer
Yes
Employees Worked With
Ty Trieu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! Ty definitely went out of his way to ensure you knew what the car offered before officially getting behind the wheel. We appreciate you letting us know and hope to see you at your first service appointment. Thank you!

March 03, 2025

GREAT SERVICE HIGHLY RECOMMENDED. I FELT MY CONCERS WERE MET. NOT SURE IF I GOT THE BEST PRICE ON VEHICLE BEING A AAA MEMBER More

by glamisquad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NOT SURE
Mar 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratultions on your new Honda! We're happy that you felt that your concerns were covered and that you would recommend our services. If you have any further questions about your AAA discount, we can answer them for you. Please let us know. Thank you!

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