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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,332 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,332 reviews

November 25, 2023

She is always helpful and nice! Julie is always making sure we are up to date on our services and answers all my questions! More

by dsaldavia
Recommend Dealer
Yes
Employees Worked With
Julie
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Nov 25, 2023 -

dsaldavia responded

It is a pleasure to work with her during our service.

Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving your review! We're glad to hear that Julie made such a difference during your visit.

November 24, 2023

Buen servicio! ! Y muy buen trato la recomiendo ampliamente. Siempre levo mi carro al ervicio en este lugar. More

by cid_sh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
De servicio
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5-star review! We appreciate your feedback.

November 24, 2023

Service advisor who helped me was fast to help me and help me with my concerns More

by Adriancru214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Nov 24, 2023 -

Adriancru214 responded

👍

Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're glad to hear our service team surpassed your expectations.

November 24, 2023

Always friendly, reliable service. Great service, Honda parts, and continued communication throughout repair or service process. More

by teachure
Recommend Dealer
Yes
Employees Worked With
Thanh
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're here for you if you need anything else.

November 24, 2023

Punctual and efficient I drive 25 miles because Juan is so good. Juan is outstanding. More

by Carol.Fujita
Recommend Dealer
Yes
Employees Worked With
Javier, service adviser and Juan Rodriguez, mechanic
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your feedback with us, Carol! We're glad to hear Juan was such a help during your visit.

November 24, 2023

Great customer service Great deals and very patient No hassle and paper work fast Highly recommend to others More

by Hamza.khan2345
Recommend Dealer
Yes
Employees Worked With
Shawn shahnawaz
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review! We're glad to hear it was worthy of five stars!

November 23, 2023

Customer service was great, needed an oil change but procrastinated in making an appointment. They contacted me and we made an appointment, which was so convenient for me. Got right in when I pulled i More

by foursheridans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback! We're glad to hear that Joseph was such a big help during your visit. Let us know the next time you need service!

November 23, 2023

Great experience, excellent customer service. Rapid turnaround. Overall experience was great! The only downside is that this dealer does not offer ride services i.e Uber, lift: More

by jared242204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Nov 27, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're glad to hear that you had a 5-star experience.

November 23, 2023

Very bad service if I don’t go with their recommendations I get xxxxed or take another appointment More

by Amalw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hello, we regret to read about your negative experience at our dealership during your last visit. We would appreciate the opportunity to discuss it with you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

November 23, 2023

the person who shows the vehicle is not the person who sells it. Bad experience with not working system and the impression is that I was cheated. To late to make a complaint but deeply disappointed. I wil More

by pcupen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Samantha Alejo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can't remember his name, more suspicious now
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Nov 28, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We regret to hear about your recent visit with us. Please contact us so that we can discuss this further. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

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