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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,346 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,346 reviews

October 31, 2023

i loved the service at Norm Reeves Honda. Trevor was an amazing service advisor with excellent product knowledge and had the best customer service More

by parkersarah987
Recommend Dealer
Yes
Employees Worked With
trevor
Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that Trevor provided you with excellent service and product knowledge. If you ever have more questions or need assistance in the future, feel free to reach out. Safe driving!

October 31, 2023

Attentive service advisors and a pleasant waiting area. They Resolve problems very professionally and promptly More

by BarryKogen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
Nov 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your kind words about our attentive service advisors and pleasant waiting area. Customer satisfaction is our top priority, and we're here to assist you promptly whenever you need us. Thank you for your trust in our dealership!

October 31, 2023

Not followed up with issues addressed after service on October 28, 2023. I called after picking up the vehicle, represtative never called back. More

by portilloduo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan in the service department
Nov 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience you experienced regarding the follow-up on the issues addressed after your service. We take your feedback seriously, and we will review our processes to ensure this doesn't happen in the future. Please feel free to reach out to us directly, and we will assist you with any outstanding concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 31, 2023

I have not purchased a new car in a lot of years, so I was not sure what to expect when driving over 75 miles to this dealership. Kim Kelly Lujan took of her valuable time to talk to me while on vacation More

by Katherine
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

It's awesome to hear you are loving your new ride. We thank you for your trust in us. Driving that far is certainly a commitment of your time and we're glad we were able to repay your commitment with an excellent experience!

October 30, 2023

Great experience! I purchase a new car at least every other year, and this was the best experience I’ve ever had. No pressure, worked the deal with Mihai; I am happy w More

by vincentg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mihai Constantinescu
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us for your recent car purchase! We're thrilled to hear that your experience with Mihai and our team was exceptional and pressure-free. Your recommendation means a lot to us. If you ever decide to purchase another car, we'd be more than happy to assist you again. Safe and happy driving!

October 30, 2023

Highly recommend Sales Team at Norman Reeves Honda Superstore of Cerritos CA!! My salesman Adam Pacheco was amazing in helping me find the car for me. Adam Pacheco and AJ did their best to give me the More

by chavirafamily1646
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager - George Habib
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the high praise and for recommending our Sales Team at Norm Reeves Honda Superstore of Cerritos, CA! We're delighted to hear that Adam Pacheco, AJ, and George Habib provided you with a professional and knowledgeable experience. Customer satisfaction is our top priority, and we look forward to assisting you with any future vehicle needs. Enjoy your new CR-V EX-L, and if you ever decide to purchase another vehicle, we'll be here to help. Safe and happy driving!

October 30, 2023

Excellent customer service😊 highly recommended to friends and family 😊 very good place to get a brand new car More

by amandaclouds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Can't thank you enough for your ringing endorsement -- awesome to hear you had such a positive experience with us.

October 29, 2023

Everything was pleasant and polite with Honda Personnel greeting me when I first arrived/drove up with how can I help you and are you working with someone. More

by dfspikes@lasd.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our Honda team. We're pleased to hear that you had a pleasant and polite interaction. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business!

October 28, 2023

Nathan and Shawn from sales were great. They weren't pushy at all. Frank from finance needs to work on his customer service. He rushed the finance part. It appeared like he just wanted us o More

by aquarius2372
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Kohlhoff
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback and for highlighting the positive experience with Nathan and Shawn. We apologize for any inconvenience you experienced during the finance process. We'll address this to ensure a smoother experience for our future customers. Your input is valuable to us, and we appreciate your business.

October 28, 2023

Easy to inquire even we just echange text messages. adrian and samantha was so helpful More

by larry_al21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian pielea
Oct 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us and for your positive feedback about Adrian and Samantha. We're glad to hear that they were helpful in assisting you with your inquiries. If you have any more questions or need further assistance in the future, feel free to reach out. We appreciate your business!

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