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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,349 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,349 reviews

October 23, 2023

Great customer service, quick and easy process. No issues throughout the entire process. Will recommend friends and family. More

by lumartin3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Shahnawaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Kohlhoff
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback and your willingness to recommend us to friends and family. Providing excellent customer service and a smooth process is our priority, and we're glad to hear that your experience reflected that. If you or your loved ones have any automotive needs in the future, please don't hesitate to reach out.

October 23, 2023

Excellent service I totally recommended, I wasn’t pleased with what I got for my trade in, I could got more if I sell it outside More

by jairito78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing us for your automotive needs and for recommending our service. We understand that trade-in values can vary, and we always strive to provide the best offer possible. If you have any more questions or need assistance in the future, please feel free to reach out. We're here to help!

October 22, 2023

It was an amazing easy process, very happy with this dealership they really took care of us More

by sandra_sanchez8517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had an amazing and easy experience with our dealership. Customer satisfaction is our top priority, and we appreciate your positive feedback. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

October 22, 2023

Great experience, with Chandika, Albert and Aj very helpful with getting the vehicle I want. Great service! More

by Cheesman2768
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jinadasa
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a great experience with Chandika, Albert, and Aj, and that they were able to assist you in getting the vehicle you wanted. Providing great service is our priority, and we appreciate your feedback. Thank you for choosing us!

October 22, 2023

My experience at Norm Reeves Honda Superstore Cerrito was very smooth and easy. Christy Nuval was so professional, nice and patiently explain everything in detail to me. I am greatly satisfied w More

by HoangHoang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that your experience at Norm Reeves Honda Superstore Cerritos was smooth and easy, and that Christy Nuval provided you with professional and detailed service. Thank you for your recommendation, and we appreciate your kind words. If you have any more automotive needs in the future, don't hesitate to reach out. Thank you for choosing us!

Oct 24, 2023 -

HoangHoang responded

Thank you!

October 22, 2023

Excellent service. I really appreciated Thearon Armstead for making it a breezy experience. I highly recommend Norm Reeves Honda Cerritos to my colleagues. More

by dlhhld23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spall Tanvir
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had an excellent service experience, and we appreciate your recommendation to your colleagues. Thearon Armstead and the team at Norm Reeves Honda Cerritos are dedicated to providing top-notch service to our customers. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction and recommendations are greatly appreciated!

October 21, 2023

Norm Reeves in Cerritos has been in town forever, but I've never used their service. I had some warranty work done on my 2023 RTL-E Ridgeline and I honestly thought it would take all day long. The job to More

by jdtran82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you had a positive experience with the warranty work on your 2023 RTL-E Ridgeline at Norm Reeves in Cerritos. Efficiency and timely service are important to us, and we're glad that your vehicle was returned to you sooner than expected. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us. Thank you for choosing us!

October 21, 2023

i bring mg car before 10am(appointment) and they said that it will be done around 3 pm for change oil and recall. so i wait/ around 2pm, i ask the guy how much time do i need to wait.. and when he check More

by jonathan2221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with your service appointment. Your time is valuable, and we're sorry that your expectations were not met on this occasion. Your feedback is important, and we'll use it to improve our scheduling and communication processes. If you have any further concerns or need assistance in the future, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 21, 2023

This dealer is so slow. I had to remove my car because take so long an oil change More

by celetesmedozds560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the delay you experienced during your oil change appointment. Your time is important, and we regret any inconvenience caused. We'll take your feedback into consideration to improve our service efficiency. If you have any more insights or need assistance in the future, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

October 21, 2023

Excellent service, well customer met all my needs and made things happen. Will recommend them. More

by jeaneth_aguirre89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to know that our team provided you with excellent service and met all your needs effectively. Thank you for considering us for recommendations. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. Your satisfaction is important to us.

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