Norm Reeves Honda Superstore Cerritos

Liliana Mares was very good, finance was really poor Finance was very unprofessional I didn't get the interest that I was promised therefore I finance with somebody else Finance was very unprofessional I didn't get the interest that I was promised therefore I finance with somebody else More

HONDA WILL NOT FIX MY CAR AND IT WAS UNDER WARRANTY. I INITIALLY TOOK THE CAR IN ON 10/22/2023 WHEN THE CAR STARTED OVER HEATING THEY THEY FIXED THE SUCTION LINE TOTHE CONDENSER. THEY ALSO FOUND A OIL L I INITIALLY TOOK THE CAR IN ON 10/22/2023 WHEN THE CAR STARTED OVER HEATING THEY THEY FIXED THE SUCTION LINE TOTHE CONDENSER. THEY ALSO FOUND A OIL LEAK FROM THE TIMING TENSIONER COVER ASND THEY JUST RESEALED IT SO IT WOULD NOT LEAK ANYMORE. THEN ON 10/26/2024 TOOK THE CAR IN DUE TO TROUBLE STARTING SO THEY CHANGED THE BATTERY. THEN THERE WAS A RECALL ON F UEL PUMP AND THEY WERE SUPPOSED TO NOTIFY ME WHEN IT WAS IN STOCK /AND NEVER DID.THEN ON 3/17/2025 TOOK THE CAR IN DUE TO CHECK ENGINE LIGHT COMING ON AND VEHICLE FEELS LIKE ITS IN NUTRAL WHEN DRIVING THEY DID NOT FIND ANY ISSUES NO REPAIRS DONE. THEN TOOK THE CAR BACK IN /ON / AND THEY FOUND THE CONDENSER LEAKING AGIN AND NOW THEY FOUND A BLOWN CYLINDER HEADGASKET CAUSING OVERHEATING. THEY WANTED TO CHARGE ME $5636.00 TO FIX IT. THEY SAID THAT THE WARRANTY EXPIRED ON 6/1/2025 SO ITS NO LONGER COVERED UNDER WARRANTY. THE CAR HAD BEEN TAKEN IN NUMEROUS TIMES BECAUSE OF THE CHECK ENGIN LIGHT PERIODLICALLY COMING ON AND NOTHING WAS EVER DONE ABOUT IT. THEY SHOULD HAVE BETTER TECHS LOOKING AT THE VEHICLES ALSO I PAID EACH TIME FOR FOR THEIR WORLD CLASS MULTI POINT INSPECTION WHY WASN'T THIS ISSUED FOUND SOONER? I FEEL THAT THEY WERE JUST SCAMMING ME OUT OF MY MONEY UNTIL THE WARRANTY EXPIRED KNOWING THAT I WOULD HAVE TO PAY MORE OUT OF POCKET IF THEY WAITING UNTIL AFTER IT EXPIRED TO TELL ME WHAT THE REAL ISSUE WAS WITH THE CAR. More

Always have our service with Honda. We trust the service and always documented for our service history We trust the service and always documented for our service history More

Devon is greatly appreciated in our family! He has made the process of purchase seamless and my family and I could not be more happy with our Honda purchases over the years! This guy is the tru He has made the process of purchase seamless and my family and I could not be more happy with our Honda purchases over the years! This guy is the truth! More

Eddie is an excellent sales person he answered all our questions of the car. He is very professional. questions of the car. He is very professional. More

Recently, my husband and I were in the market for a new car for our family. We were sad to upgrade our family car of over 10 years, but we were looking for something bigger. We expressed to Jose our needs car for our family. We were sad to upgrade our family car of over 10 years, but we were looking for something bigger. We expressed to Jose our needs and wants for our family and he delivered by showing us a car that fit all of our needs. Every question we asked him, he knew right away so that we could make an informed decision since purchasing a car is nothing to take lightly. It’s been a couple weeks now since we’ve had our new car and I couldn’t be happier with my purchase. Thank you to Jose for all of your help and patience! More

The experience was great. They were respectful, transparent, and determined to give me a good customer experience. I highly recommend this dealership! They were respectful, transparent, and determined to give me a good customer experience. I highly recommend this dealership! More

Really good experience with this dealership. Brian and Jose were helpful, patient and transparent when comparing different car rate options. Communication through text was fast and clear, which Brian and Jose were helpful, patient and transparent when comparing different car rate options. Communication through text was fast and clear, which I appreciated. More

Good selection, nice peoplw The process takes forever but the finance guy was nice The sales guy, Jose M. Was also nice the finance guy was nice The sales guy, Jose M. Was also nice More

I am a returning loyal customer because my experience with Kim Kelly in purchasing and leasing cars has always been exceptional! I recommend all my family and friends to contact Kim Kelly Lujan when purc with Kim Kelly in purchasing and leasing cars has always been exceptional! I recommend all my family and friends to contact Kim Kelly Lujan when purchasing a car and they have all been very happy with and satisfied with their experience. More