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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
7,880 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 7,880 reviews
September 15, 2015
Great Service I was more than pleased with the service, Alejandro was very helpful and I will recommend this dealership to any of my friends, thank you everyone at I was more than pleased with the service, Alejandro was very helpful and I will recommend this dealership to any of my friends, thank you everyone at Cerritos Honda , keep up the good work!!!!!!!!!!!!!!!!!!!!!!! More
by Pearson12
Employees Worked With
Alex Delgadillo
Helpful September 15, 2015
The buying experience I initially got contacted by Susanna Yim. First things first, for a perspectives sake, I was actually ready to buy. I wasn't getting hassled or anythi I initially got contacted by Susanna Yim. First things first, for a perspectives sake, I was actually ready to buy. I wasn't getting hassled or anything like that. However when I was ready to purchase,Susanna and I met at the dealership and she immediately got everything going. The test drive, the paperwork and next thing you know I was at financing. Susanna was able to give me a great deal! She took everything into consideration. I would recommend Susanna to buyers who like to cut to the chase. Either way, Susanna was able to help me in several ways. Check out this dealership They're pretty great. More
by Cdalao
Employees Worked With
September 14, 2015
Recommend Shawn Shawn shahnawaz is probablyys one of the best salesman I ever experience. He made me very relax. He was very clear in describing all the numbers. B Shawn shahnawaz is probablyys one of the best salesman I ever experience. He made me very relax. He was very clear in describing all the numbers. Before, whenever I went and bought a car, I was always very nervous and I always felt like it took forever to get the correct price and the correct payment. But with Shawn, he made everything nice and easy. I recommend Shawn shahnawaz, anybody that's gonna be looking to purchase a new Honda at Norm reeves Superstore in Cerritos More
by Sanjay datt
Employees Worked With
September 14, 2015
HRV Proud Owner I usually don't like to write reviews, but after my experience at Norm Reeves it was only right that I recognize the great job my sales rep Jose Boliv I usually don't like to write reviews, but after my experience at Norm Reeves it was only right that I recognize the great job my sales rep Jose Bolivar did. Let me start off by saying that he made the buying process less painful than what I expected. He offered his knowledge on the vehicle and worked an offer that suited me. It was nice to not feel pressured. I drove off the lot a happy HRV owner. The dealership itself is a nice facility and you can't beat the location. I may be giving their service department a try for future maintenance. More
by True.ji.yo
Employees Worked With
Jose Bolivar
September 13, 2015
Great experience Billy Acebron is probably one of the best salesman I ever experience. He made me very relax. He was very clear in describing all the numbers. Before, Billy Acebron is probably one of the best salesman I ever experience. He made me very relax. He was very clear in describing all the numbers. Before, whenever I went and bought a car, I was always very nervous and I always felt like it took forever to get the correct price and the correct payment. But with Billy, he made everything nice and easy. I recommend Billy Acebron to anybody that's gonna be looking to purchase a new Honda at Norm reeves Superstore in Cerritos More
by rody
Employees Worked With
Billy Acebron
September 13, 2015
Smooth and quick!! I want to thank Ray for the great deal he got for me with my new Accord. It was very smooth and quick considering It usually takes so long. In gener I want to thank Ray for the great deal he got for me with my new Accord. It was very smooth and quick considering It usually takes so long. In general Im grateful with the Norms Reeves team, I will recommend him and the dealership to friends and family. I am going to enjoy my new car. More
by Emmy332
Employees Worked With
September 12, 2015
The Helpful Honda Dealer What can I say about Norm Reeves Honda? Oh yea, they are amazing. I was doubtful that I would be able to drive off the lot with a brand new 2015 What can I say about Norm Reeves Honda? Oh yea, they are amazing. I was doubtful that I would be able to drive off the lot with a brand new 2015 Honda Civic with the situation that am in with my credit. They worked with me and made sure that I was comfortable with my embarrassing situation. They understood the situation I was in and was willing to work with me to drive off with a new car. The gentlemen helping me let me know all the things I needed to know about the programs that were available to me clearly. They told me what I needed to do and what deals were available. Honestly, that Honda commercial "helpful Honda" is true over here with Norm Reeves. These guys are really like family. The individuals who were helping me were AJ, Ziggy, Edgar, and Chandika. These guys were working as a team to get you a vehicle. If you are looking for a car, I would come here and meet with these guys. They are fantastic. Thank you guys. I will definitely be coming here and recommending them to my friends. FYI don't forget to bring your pay stub and proof of insurance. HAHA I forgot my proof of insurance but then again, they were willing to wait till I at least got my policy number. More
by tkim1989
September 12, 2015
Great Service! I went to Norm Reeves to get an oil change and I ended up trading in my old car for a new Honda Accord V6 with the help of Diego Cruz and Abe! These g I went to Norm Reeves to get an oil change and I ended up trading in my old car for a new Honda Accord V6 with the help of Diego Cruz and Abe! These guys are awesome! They provided the best customer service ever! Diego had all the answers to my questions and even made some great suggestions. I will definitely be back! I would definitely recommend Diego Cruz and Norm Reeves. More
by *genesis2330
Employees Worked With
September 12, 2015
once they sell you a car they are done with you. Bought a 2009 civic hybrid new from Norm Reeves. Had many service nightmares. 1) Transmission stalls out on me while going to see my parents 100 mile Bought a 2009 civic hybrid new from Norm Reeves. Had many service nightmares. 1) Transmission stalls out on me while going to see my parents 100 miles into a 200 mile trip. had to stay in the slow, let it sit, try to start it, maybe go for a while, repeat a few times. Take it in and I am told nothing is wrong. Had to find out on my own via internet it just needed more transmission fluid(Honda does not put enough) and I HAD TO BUY IT MYSELF AND TOP IT OFF!! since the Honda service diagnostic 2000 machine says nothing is wrong. 2) service light comes on. take it into another Honda dealership(apparently they all could not care less.) Told the battery is bad and they don't have any on hand. So I am out of car for week. Fair enough my fault for buying a hybrid. 3) service light on again. car is dangerously sluggish. battery again(this is all in the first 2-3 years)and without a car again. They still do not care. 4) WHILE DRIVING HOME FROM THE "FIX" for the second battery. Let me repeat this, WHILE DRIVING HOME FROM THE SERVICE TO FIX MY PROBLEM the check engine light pops and i get the same sluggish behaviour. Bring it straight back and I am told "Well it will take a while and you seem to be able to drive it". No offer of a loaner, no sorry and the cherry on top go ahead and drive this care that redlines while taking off to get from 0-10 in about 20 seconds. IN FACT I AM TOLD THEY DON'T HAVE AN OPENING FOR SERVICE!!! FIle a complaint with every agency I can think of and suddenly they can fit me in that day and loan me a car. Finally they take off their "blind to anyone that isn't buying a car or paying for service" glasses and they can see me. Here again after finding out my extended warranty ran concurrently with my factory. I am not the smartest person nor am I an idiot. I would not buy an extended warranty that was redundant with my factory. I was sold on extra years. Surely a car salesman would never bend the truth. That's what the finance officer I spoke to told me. I wanted honesty. I already paid for the service that was necessary and do not need that money back. I just wanted someone to say yeah "We make people wait in a room for at least a little while after an already longish time with the salesman, then we hammer em with papers and throw in little deception. I should've read those papers with a fine tooth comb? fair enough. Like i said ill take the 500 hit for that. Someone needs to knock off the xx at Norm Reeves though. More
by Pelicans
Employees Worked With
Bryant Lee
September 11, 2015
GETTING AN OIL CHANGE TO WALKING AWAY WITH A NEW CAR Was there to get an oil change and ended up trading my old car for a new one with the help of Justus Roth. What a great sales person. Was there to get an oil change and ended up trading my old car for a new one with the help of Justus Roth. What a great sales person. More
by CRAZY123
Employees Worked With
JUSTUS ROTH
