Norm Reeves Honda Superstore Cerritos

Efficient and friendly. The best car buying experience that I have ever had. Suzanna was very helpful, friendly and efficient thru out the whole process. I got the price and The best car buying experience that I have ever had. Suzanna was very helpful, friendly and efficient thru out the whole process. I got the price and the car I wanted. The whole process took just a little bit over two hours. More

Excellent Car Buying Experience Christy & Linda helped us through the internet sales to negotiate the best price for our new Odyssey. it was a pain free experience from the minute we Christy & Linda helped us through the internet sales to negotiate the best price for our new Odyssey. it was a pain free experience from the minute we walked into the dealership until we drove away with our new van. Christy took the time to make sure we understood all the features our new van had to offer. Amazing experience and definitely recommend Norm Reeves Cerritos! More

Very sufficient and good customer services Christy & Robert where a great help for Us they both understood our needs help us make good choices for our new Odyssey , We are very happy. Christy & Robert where a great help for Us they both understood our needs help us make good choices for our new Odyssey , We are very happy. More

Excellent Service I am a newcomer who just came here only 1 month from Taiwan. At first, I feel worried about everything, but Mr.Sam Sultan helps me a lot. To be honest I am a newcomer who just came here only 1 month from Taiwan. At first, I feel worried about everything, but Mr.Sam Sultan helps me a lot. To be honest, as a first-time buyer there's a lot of things which I really don't know. But Mr. Sam Sultan explain everything to me a lot and very patient. Then Everything came very smoothly on the processed. I was so excited on my new car HONDA CRV EX 2018. I would definitely recommend him to my family and friends. Mr. Sam Sultan helped me to get my own car again. Thanks for everything! More

5 stars Phenomenal service... Phil Byrd and Spall the financial advisor went above and beyond to help me get the car that fits my needs and budget. Phenomenal service... Phil Byrd and Spall the financial advisor went above and beyond to help me get the car that fits my needs and budget. More

Definitely recommend! It was a long process, but well worth it! I love my car and I thank Moses for it! He and the employees here are welcoming and friendly! Not a bad deal It was a long process, but well worth it! I love my car and I thank Moses for it! He and the employees here are welcoming and friendly! Not a bad deal either! Thank you! I’m More

Great! She is nice and kind. She knew the car well and explained it enough. She did her best at the end. Thank you so much! She is nice and kind. She knew the car well and explained it enough. She did her best at the end. Thank you so much! More

Susanna is my new go to person for any new car purchases! Susanna was extremely professional in my experience. We had email exchanges, and came to an agreeable price within a day or two. I stopped by the deal Susanna was extremely professional in my experience. We had email exchanges, and came to an agreeable price within a day or two. I stopped by the dealership with my check the following day to pick up the vehicle. She was even happy to split the sale with another salesperson just so she could have him/her pick up the car from their storage facility. (they didn't have the color combination I wanted in house). I recommend her! More

Amazing Chirsty helped me so much to find the perfect car for me. She showed me a lot of different cars , didn’t stop til I got a great deal & the car I wante Chirsty helped me so much to find the perfect car for me. She showed me a lot of different cars , didn’t stop til I got a great deal & the car I wanted! Thank you Chirsty More

DO NOT LEASE FROM HERE OR GIVE THEM YOUR BUSINESS. My girlfriend and I are college students at CSULB and came in here March of this year with the intentions of starting a lease with Honda. We had heard My girlfriend and I are college students at CSULB and came in here March of this year with the intentions of starting a lease with Honda. We had heard good things about Honda and this dealership in particular. This was obviously a big step for us as we had never owned a car. We saw the Civic advertised at $129 a month and thought that it was a good deal. We had previously talked to Toyota which is 100ft from this dealership. Everyone at Toyota was very nice and the deal looked a lot better than what we have now (worth a visit). We were very clear that we only wanted a 24-month lease as we are international students and will be leaving in 2 years from March, they said not a problem. Everyone we spoke to from Isaac Lopez (salesman), Chandika Desilva, Ajith Jinadasa (VIP Director) and Mauricio in Finance, we made it explicitly clear that we only wanted a 24-month lease. Not one person indicated that there was an issue with this. They said the monthly cost will be a little higher as the $129 is for a 36-month lease. One thing lead to another and we agreed upon $321 a month for 24-months. We went through the process all the way until we met with Mauricio in finance. He had the contract and instructed me to sign it and said that everything we had discussed was in there, nothing new. One month later our first bill arrives and it says 35 remaining payments... I called all the people listed above and all of them straight out denied it. I emailed all the people involved and did not receive a single response. It was only after I told them that I would review them individually online that I received an email from the General Sales Manager, Ralph Calvo, who was very attentive and helpful and even reached out to me via email and phone, but told me there was nothing he could do (which I find hard to believe) and forwarded me onto people I had already tried to contact. I understand that it was incredibly silly of me to trust these friendly, approachable car salesmen and I should have read through the contract very carefully but I think it is totally disgraceful on behalf of Honda that they take advantage of young people in this way. I hope that this gathers enough attention to change the outcome of this issue, as I will not give up until I reach a resolution. To anyone else thinking of giving Honda your valuable dealership, reconsider. Or at the very least, not this dealership or these people. P.S. Honda, please do not bother replying to this review for show, or the many reviews that are to follow. I have reached out to everyone in your directory. If you have a reoslution, you know where to email me. More