Back

Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,446 Reviews

2,446 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

Sort by
June 03, 2024

Excellent customer service from Anthony in the service department; exceeded my expectations on every detail! More

by ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty to Honda and for bringing this to our attention. We sincerely apologize for the inconvenience caused by the oil gasket issue and appreciate your feedback. We're committed to ensuring such incidents don't recur.

June 02, 2024

Darrell Pork sold my husband his car. The experience was quick and easy! We had such a good experience that we came back a few months later and night my car from Darrell as well! Mann More

by socaltresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Nguyen was also a tremendous help in recommending Darrell Pork and Manny in the service department to us.
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Darrell and Manny provided you with excellent service. We look forward to serving you again in the future.

June 02, 2024

I took my car in to get an airbag recall done instead they returned it with my dash board cracked and missing pieces over the ac vent. Have tried communicating with manager and keep being told they would More

by Aisandov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Arteaga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience caused. Please reach out to us so we can address this matter promptly. Your satisfaction is our priority. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

June 02, 2024

Love my service advisor Joseph but not to happy with the work that was not done right. More

by ladeehsmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph in the service department is amazing.
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and are glad to hear you had a positive experience with Joseph. We're sorry to hear about the issue with the work done on your vehicle and would like to make things right. Please contact us so we can address your concerns promptly.

June 01, 2024

Exelent service love to take my vehicle there best dealer in cerritos employees and personal exelent and very close to my location thank you and keep up the good work More

by Francisco j Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ortiz service department
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with us. We appreciate your support and look forward to serving you again in the future.

June 01, 2024

In the past 8 years I purchased 3 new vehicles from Norm Reeves Honda in Cerritos California. I was always treated with fairness and respect dealing with the sales and service departments. . No wonder th More

by Roy Abadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that Anthony provided you with excellent service and that your wait time was shorter than expected. We appreciate your business and look forward to serving you again in the future.

June 01, 2024

Service was OK but when I didn’t want a repair done they parked my car in the furthest spot in the parking lot and made me look for it More

by kmac1258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. Please accept our apologies, and we'll address this with our team to ensure it doesn't happen again.

May 31, 2024

George is great and gave great service i will be calling him back to get my next service More

by mikeyounglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George is service
May 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear that George provided you with excellent service. We look forward to assisting you with your next service.

May 31, 2024

The service just was not right and I had to bring my car back and not happy More

by pasillas8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julie Canales
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with our service. Please contact us directly so we can address your concerns and ensure your satisfaction. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

May 31, 2024

Es lo mejor como te ayudan en el carro te tratan bien y hacen rapido todo More

by sandralamnas454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
Jun 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. We strive to provide excellent service and efficient assistance to all our customers. We appreciate your feedback!

...
126
...