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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,334 Reviews

2,334 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 28, 2024

Service was fast and easy, and I Staff was very friendly and approachable and handled all my questions More

by aesparza2114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled to hear you had such a great experience! We’d love to help you again in the future.

September 28, 2024

I came in into Honda looking to diagnose my 33,000 vehicle and the tech could not find anything wrong with it and my vehicle keeps on making the weird noise it originally made. I'm really worried abou More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thanh Sabatier
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi Claudia, and thank you for your feedback. We'd like to speak with you further so that we can learn more about your vehicle and your experience at our service department. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 28, 2024

Service was great. In and out with minimum wait tiime. Staff friendly, knowledgeable and helpful. More

by techdvvaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy to hear you had a great experience! Let us know if we can help you in the future.

September 28, 2024

I had to wait three hours for my car and they told me that it will only be two hours More

by Mscavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Yim
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to us so that we can learn more about your experience with us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 28, 2024

Major work done in quick time. Affordable oil services and reasonable prices for reliable work. More

by mrrbenitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero Tech
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the 5-star feedback! Please don’t hesitate to visit us again soon.

September 28, 2024

Wonderful and accurate service. ..the employee very friendly and over all I'm very satisfied More

by Lwilliams1972.Lw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful review! We hope to see you again at our dealership.

September 28, 2024

I have bought 3 cars from Norm Reeves Honda I always have great service and Great customer service In and out service More

by fabiangar52661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service employees are always kind and helpful
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the great review! We’re here whenever you need us, and we look forward to serving you again.

September 28, 2024

Excellent service and communication by Thanh! Great professionalism and prompt service. While I did not expect to spend as much as I did, the experience was seamless! More

by aqmakeup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so glad you had a 5-star experience! Let us know if we can help you again in the future.

September 28, 2024

I live going there. Bought my last 3 cars and always treated great each time. Moat of the guys are twrrific More

by behuebners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
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Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the positive feedback! We’re here whenever you need us again.

September 27, 2024

My service advisor was great but the wait was horrible maybe it was just my luck that I picked a busy Saturday but overall it was good. They need to bring back the coffee and pastries More

by rjnajeraasss848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Sep 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star review! It was a pleasure to assist you, and we’re here whenever you need us again.

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