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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,377 Reviews

2,377 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 20, 2024

Everything went very well. Jonathan was very helpful and explain everything to us. We are happy with the service. More

by myctru@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Sep 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your 5-star review! Your satisfaction means everything to us, and we hope to see you again soon. Let us know if there's anything else we can do for you!

September 20, 2024

The gentleman that helped me was very professional. I wish you had the free car wash after a service as you had in the past. More

by jmonnduce44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Sep 20, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic rating! It was a pleasure working with you. We're here to help whenever you're ready for your next visit!

September 20, 2024

said it would be a two hr wait an no longer then two hrs thank you ! More

by christina750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osacar
Sep 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the amazing review! We’re here whenever you’re ready for your next visit.

September 19, 2024

Efficient , caring people, good service, nice customer service , I can go to the Mall and look around while my vehicle gets service More

by sm22molin22a10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re honored by your 5-star rating! If there’s anything else you need, don’t hesitate to reach out.

September 19, 2024

I’ve been a customer for 4 years now, overall I have a decent experience with Honda. Neal has been by far the worst sales person I’ve dealt with. He wasted my time on two separate occasions. The last time More

by Jiwanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neal Abolssedgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and want to ensure that your next visit is a 5-star experience. Please contact us at your earliest convenience to discuss your recent visit. Thank you! Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 19, 2024

Customer service have gotten better since i first bought my van, the person Who helped was very kind only problem was that i had a problem with the cabina air filtro that was not installed properly and i ha More

by allisonmoncada4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so grateful for your great rating! Don’t hesitate to stop by or give us a call if you need anything- we're here to help!

September 19, 2024

Excellent Service! Very professional, kind, helpful and knowledgeable staff! They explained everything in detail and my car was ready when promised. More

by sgrajera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Sep 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re delighted to receive your 5-star review! Feel free to visit or contact us anytime.

September 19, 2024

Always friendly staff. Waiting area lobby is big and spacious. Seating outside if needed. Close by. More

by jtpalmer27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to leave a 5-star review! We're always here to help whenever you need us.

September 19, 2024

Trustworthy and good to take but they take too long. I made an appointment for an oil change & waited 30 minutes in line. Then they said it would be up to 2 hours to come back for my car More

by marilynsolares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy to hear that our service team's work live up to your expectations of quality. We hope to see you again so that we can provide excellent service once more!

September 19, 2024

Always fast and courteous service. Made an appointment day before for oil change and the serviced was great. More

by willjcard19769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the fantastic review! We look forward to welcoming you back in the future.

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