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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,450 Reviews

2,450 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 29, 2024

Great customer service. Mr. Gonzalez was very helpful and attentive. Would definitely recommend this dealer. More

by montesimeldds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star rating! We look forward to seeing you again in the future.

September 29, 2024

The supervisor needs to be proactive & they should be customer friendly . It is very important that even if you don’t get any service that needs payment by your customer, they should still show their c More

by Jaca
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Jaca. We apologize that you did not have a positive experience with us. At your earliest convenience, please contact us so that we can learn more about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 29, 2024

Robert at the service department was very professional and helpful! He answered all my questions and was really friendly. More

by jasmarjar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5 stars! We're always here if you need anything in the future.

September 29, 2024

I’m happy with Cerritos honda reeves, great staff and very impressive service. Thank you More

by rajamze162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the 5-star feedback! If there's anything else we can help with, don't hesitate to contact us.

September 28, 2024

Brought my Honda in for regular maintenance, it was a very pleasant experience. Manny the service technician was very professional and vehicle was returned in a reasonable time. Thank you for a pleas More

by griffintimothy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind feedback! We’re always happy to assist you, so don’t hesitate to visit again.

September 28, 2024

Great service, I would just have more people in the floor. I did have to wait to get my keys. More

by monterrosohailey2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the kind words! We’re always here to assist you, so feel free to reach out.

September 28, 2024

It’s a good dealership great customer service they are always making sure my vehicle is all good to go and they work quick More

by christianarellano216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled you had such a positive experience! Don’t hesitate to visit us anytime.

September 28, 2024

Service was fast and easy, and I Staff was very friendly and approachable and handled all my questions More

by aesparza2114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Serrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled to hear you had such a great experience! We’d love to help you again in the future.

September 28, 2024

I came in into Honda looking to diagnose my 33,000 vehicle and the tech could not find anything wrong with it and my vehicle keeps on making the weird noise it originally made. I'm really worried abou More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thanh Sabatier
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hi Claudia, and thank you for your feedback. We'd like to speak with you further so that we can learn more about your vehicle and your experience at our service department. Please contact us at a time that works for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

September 28, 2024

Service was great. In and out with minimum wait tiime. Staff friendly, knowledgeable and helpful. More

by techdvvaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy to hear you had a great experience! Let us know if we can help you in the future.

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