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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,022 Reviews

1,022 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 20, 2024

Everyone was very nice and helpful. Leo was great on informing me about my car. More

by steffcarolinaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Leo provided excellent service. If you have any further questions or need assistance, feel free to reach out anytime.

Helpful
April 20, 2024

Service was excellent, very communicative and kind. I appreciated that they were keeping me updated throughout the day. More

by arlaguercia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide excellent service and keep our customers informed every step of the way. We look forward to assisting you again in the future!

Helpful
April 20, 2024

Need to be more serious and professional about the service you've done every time I've service may vehicle you've had something wrong on my vehicle. Eccemple losses air tiers balve plugs. Leave open w More

by valleeramon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crevice department
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're truly sorry to hear about your experience. Please accept our apologies, and we'll ensure our service team addresses these issues promptly. If you would like to discuss your concerns please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
April 20, 2024

Very dissapointed they dont know what theyre doing very frustrating called so many times they dont returned call More

by Kcarcer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience. We're committed to improving our communication and service. Please reach out directly so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

Helpful
April 19, 2024

You service needs to be consistent to be #1. My prior visit was a bad experience, please review my feedback from that visit. More

by blkngthawk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for your previous experience and appreciate your feedback. Rest assured, we're committed to improving and ensuring consistent service excellence for all our customers.

Helpful
April 19, 2024

Service was fast and efficient. Service advisor javier was very Profesional in answering every question asked. More

by gonzalez86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier peña
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Javier provided you with efficient and professional service. We look forward to serving you again in the future.

Helpful
April 19, 2024

Service on my car was great, but the associates helped me questioned me about my car service and was a little rude. This was a surprise to me because usually they are very friendly and recommend things that More

by joliebear118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name
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Apr 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear you were satisfied with the service on your car! We apologize if you felt uncomfortable during your visit. Your feedback is valuable, and we'll ensure our associates maintain our standard of friendliness and professionalism. Looking forward to assisting you again and helping with your future car needs!

Helpful
April 18, 2024

Reliable service clean and easy. Helpful personal with the knowledge they need to get the job done. More

by doraparedes217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. We're always here to provide reliable service and assist you with all your automotive needs. Drive safely, and we look forward to serving you again in the future!

Helpful
April 18, 2024

It’s a nice dealership I go back to and trust to get work done More

by jimmy.negrete874
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued trust in our dealership! We're honored to be your go-to choice for automotive needs and look forward to serving you again.

Helpful
April 17, 2024

Great dealership was glad I brought my car there such great people to help you More

by hhunterthost9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service depth Trevor very nice and helpful
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Apr 19, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear you had a positive experience with our team. We appreciate your support and look forward to assisting you in the future.

Helpful
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