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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,321 Reviews

2,321 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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August 29, 2024

Customer service is 100% I’m very satisfied with them. And Trevor is the best More

by tmenendez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Aug 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your wonderful review! We’re here to help with any of your needs, so don’t hesitate to reach out anytime.

August 28, 2024

I like honda car and the dealership and the waiting are pretty good,and people they are very nice and friendly More

by jorged_081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the fantastic feedback! We're so glad you enjoyed your experience and hope to see you again soon.

August 28, 2024

Not satisfied for diagnosing spending $1400 problems still there. Don’t know whom to talk parts is discounting. No one telling me what competitive part can work. More

by bipianm2155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr. Trevor in service dept.
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Aug 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your recent visit with us and understand your frustrations. Please reach out to us so that we can discuss the situation more. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 28, 2024

Trevor is always, patient, knowledgeable, and kind. He does a great job answering all of my questions and if he doesn’t know the answer, he always gets back to me. More

by alidacedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
Report | Print
Aug 28, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the review for Trevor and the 5-star rating! It was a pleasure assisting you, and we hope to be of service again soon.

August 28, 2024

Javier was friendly and was able to resolve what I needed very quickly. Very satisfied with the service. More

by wilsenkosasih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Report | Print
Aug 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so pleased to hear you had a wonderful experience! We look forward to seeing you again soon.

August 28, 2024

I had a great experience working with the service department. Thanh Sabatier was especially helpful and thorough in servicing my 2009 Honda Civic. More

by maafadina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Aug 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5 stars! If there's anything more we can do, we're just a phone call or visit away.

August 27, 2024

They drop the ball ! I was told one thing and something else happens ! I was planning on buying another car from this dealership. Not now. More

by vericanluv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U have the service name on ticket
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hello. Thank you for sharing your experience. We want you to be 100% satisfied with your purchase and we are sorry to hear that's not the case. If you are willing, please reach out to us at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

August 27, 2024

Great group of people very helpful and knowledgeable and willing to make customer happy I just got the prologue More

by oneway2martel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lili, Carmen and Ruben
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the wonderful feedback! It was a pleasure serving you, and we hope to assist you again soon.

August 27, 2024

Great service. Friendly and knowledgeable. Joseph answered all of my questions regarding my cars warranty. More

by edwindealba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled you had such a positive experience! Thanks for the 5-star rating. We look forward to welcoming you back!

August 27, 2024

Service was great! Leo was courteous and friendly… First oil change took 1 hour with appointment. More

by ramirezfab80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Aug 27, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the amazing review! We're here for you whenever you need us, so please don't hesitate to reach out.

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