Norm Reeves Honda Superstore - Huntington

Quick and efficient. Edward definitely made the whole experience a 5! I will continue to patronize Norm Reeves. Edward definitely made the whole experience a 5! I will continue to patronize Norm Reeves. More

Good experience, I will visit again Alex genuinely cared about my concerns and suggested recommendations. about my concerns and suggested recommendations. More

We are from Barstow California and searched the Southern California Honda dealers for the most professional and the dealership they would have a selection of vehicles to choose from and the dealership that California Honda dealers for the most professional and the dealership they would have a selection of vehicles to choose from and the dealership that would treat their customers well. We did lots of research through reviews in order to find a dealership that treats their people well 'like family.' That's what we were looking for as we've had poor experiences with dealerships in the past. This is yet another poor experience. When I picked the car up from detailing, the interior had not been touched and there is still sticker glue on the window. Front windshield was not touched and the sunroof has dust on it. I expected a clean car, not a dirty car. The sales manager also promised the car would have a full charge when we picked it up but again empty promises from Norm Reeves Huntington Beach, California. Summery of let downs: 1. The car was dirty off the lot and we drove it home that way. 2. When I brought the vehicle back to be detailed there was a scratch when I picked it up. 3. Norm Reeves kept the car for a week and when I picked it up, it was dirty inside. 4. Sales manager said the car would be fully charged but I picked it up with 68%. 5. We were also promised charging credits from the EVgo company, but have yet to see this materialize. I paid over $60K for this vehicle but I don't think I got even close to that from Norm Reeves Honda Superstore. We could have gone to any dealership to get the vehicle that we wanted, but we chose Norm Reeves because of their reviews on customer service. More

Said 1hr (I had an appointment scheduled). .. took 1.5hrs. I understood when I purchased my car first 12k mi oil change/tire rotation was free but upon arrival I was told differently and it was .. took 1.5hrs. I understood when I purchased my car first 12k mi oil change/tire rotation was free but upon arrival I was told differently and it was only first oil change for $102+. More

He was one of a kind. Lucky that he was the one who assisted me and he made sure my needs and wants are dealt with accordingly. Lucky that he was the one who assisted me and he made sure my needs and wants are dealt with accordingly. More

Everyone was friendly and welcoming. I think I already said what I love about the staff. I think I already said what I love about the staff. More

They were condescending and rude and I will not be doing any vehicle upgrades there any vehicle upgrades there More

Very glad to have the issue we were having recently resolved. Glad to get our vehicle fixed quickly. resolved. Glad to get our vehicle fixed quickly. More

Tony was amazing. Professional, helpful. He made sure to communicate everything that was happening with my car and any provide any updates in a timely fashion. You nee Professional, helpful. He made sure to communicate everything that was happening with my car and any provide any updates in a timely fashion. You need more people like Tony. More

Excellent service, friendly staff, smooth buying process, and they made everything easy and stress-free from start to finish. and they made everything easy and stress-free from start to finish. More