Norm Reeves Honda Superstore - Huntington

Mike Tran is amazing! He made the purchasing process smooth and efficient. He was knowledgeable about the vehicle's history and answered all my questions. I highly recomme He made the purchasing process smooth and efficient. He was knowledgeable about the vehicle's history and answered all my questions. I highly recommend Mike. Luis Lainez was also a pleasure to deal with. He made the final stages of the purchasing process enjoyable. Overall, the dealership has a great team, and it was the best car-buying experience I've had yet. More

Excellent service, quick and efficient. I was told it would take an hour and a half and the technicians were able to finish in less than 45 minutes. 10/10 would go again. I was told it would take an hour and a half and the technicians were able to finish in less than 45 minutes. 10/10 would go again. More

I loved my experience. I bring my Hondas there for service and maintenance and it’s always a great experience. I bring my Hondas there for service and maintenance and it’s always a great experience. More

Felt as just another number that needs to be taken care of. Disappointed, wish it was different. of. Disappointed, wish it was different. More

Team is great. However I wish they would have found the reason why my car sometimes does not start. This makes me very nervous that the cause was not found. However I wish they would have found the reason why my car sometimes does not start. This makes me very nervous that the cause was not found. More

Bringing my car to this dealership is always well serviced and just recently I recommended someone else to bring their car here too. serviced and just recently I recommended someone else to bring their car here too. More

They found my lost key, put a new battery in it, and buffed out a scrape. I'm very thankful. buffed out a scrape. I'm very thankful. More

Helpful professional service dept. staff at the dealership. They were accommodating, understanding and knowledgeable. Thank you staff at the dealership. They were accommodating, understanding and knowledgeable. Thank you More

After this last experience I will never bring my car and spend my money at this establishment. I went in to get my oil change service and they did an express multi point inspection and claimed to find i nee spend my money at this establishment. I went in to get my oil change service and they did an express multi point inspection and claimed to find i needed two things fixed. I decline to fix them then but decided to get them done when I came back a week later to get my windows fixed as two of them would mot roll down. Mind you when I left after my oil change all my windows miraculously worked- but i still came back a week later. They did a diagnosis on my windows and decided i needed a new window switch. They did another multi point inspection and found i now also needed a new belt and something in engine was torn. I talked with my service lady Vivianna about how it didnt make sense that these new items were not found on my previous inspection a week earlier. She stated it was because they did an express multi point inspection. I voiced my displeasure at this but still decided that a week later when my window switch would be in I would get all three things fixed. I came back and they fixed all three things. Then a few days later my window stopped working again so I came in and they gave me a free diagnosis since it would be under warranty but this time they determined it might be either a window motor or regulator. They were unable to tell as they could fix one (the motor) and if that didn’t work then they would have to fix the regulator. They first said it was the switch and fixed that. All this money spent on things for it to not be fixed. Not only that but each time my expected finish time was not met and I had to reach out to find out what was going on with my car- that is bad customer service. Mind you I had made appointments for each of the three consecutive visits I made! When they told me they would have to fix the motor and if that didnt work then the regulator after telling me after the diagnosis test it was a window switch and having me fork out all that money I decided at that moment I wanted nothing to do with this shop and am taking my business forever elsewhere. Poor customer service and you don’t get to fix something and then all of a sudden it stops working a few days later (less than 40 miles later) and now its a new problem. I am not okay with that. I spent thousands of dollars for nothing. Such a money grab and I am no longer going to put up with it. If I could give zero stars I would. All my honda friends are being steered clear of here going forward. More

very caring and helpful. He does his best to get the car ready quickly. I was not bored during my time there. He does his best to get the car ready quickly. I was not bored during my time there. More