Norm Reeves Honda Superstore - Huntington

Very helpful and friendly staff, willing to work with me and answer my questions and concerns and answer my questions and concerns More

Very helpful and knowledgeable. Quickly got me back on the road. Worked with me on the price. Had just purchased a Certified Used Car, when I had a problem with our old car, which i Quickly got me back on the road. Worked with me on the price. Had just purchased a Certified Used Car, when I had a problem with our old car, which is why so many of your employees got 5 Stars. More

When I first brought my car in, my regular Service Rep was gone on vacation. So Clayton, was going to help me out that day, but it was going to take the next day to get started on it because I brought th was gone on vacation. So Clayton, was going to help me out that day, but it was going to take the next day to get started on it because I brought the car in late that first day and I understood that. So I was told by Viviana Saenz, that she would contact me first thing in the morning the next day on the progress of the repair. Well, by 1pm, I hadn't heard a word from her, or anyone else, so "I" called in and she wouldn't answer her phone and was bumped over to Tony. Well, at least someone was helping me now, but now I lost a half a day and was told my car couldn't be ready that day, so since it was late in the day I had to scramble to rent a car so I could get to work to work that night. Oh, by the way, Viviana Saenz, NEVER EVEN reached out to let me know the status of my car. And Clayton, put his hopes on her to help him with his customer. So now the next day Clayton Einck, called me for the bad news about my car repair process and then at least my car was on it's way to being fixed. So now two days have been wasted, no thanks to Viviana Saenz... What a worthless Service Rep. So now Clayton, got the ball rolling and Thanks goodness by Tuesday 5 days later, my normal Service Rep, Benito, had returned from vacation, and he and Clayton worked together to get my car back to me after 7 days of working on it. Now, After all that, I need to bring the car back because, since it's a Civic Hybrid, the hybrid part doesn't kick in and work. The IMA battery is good and charging, but won't take over when I stop and a light. More

Norm reeves is Amazon dealership and service department provide excellent and professional quality service. Ivette is supper person and experienced communicator. provide excellent and professional quality service. Ivette is supper person and experienced communicator. More

Car came in driving smooth left driving like a 90s suburban Regret coming here, no accountability. suburban Regret coming here, no accountability. More

Customer service is great. Thank you for the first oil change. Car was done in a timely manner. Thank you for the first oil change. Car was done in a timely manner. More

Clayton communicated with me at different intervals so I was informed about what the technicians found and work that was recommended. They provided a ride home when more work needed to be done. The work was was informed about what the technicians found and work that was recommended. They provided a ride home when more work needed to be done. The work was done as stated and to my satisfaction. More

Very professional staff and customer service was exceptional, all very much appreciated when making such an important financial decision like buying a vehicle! exceptional, all very much appreciated when making such an important financial decision like buying a vehicle! More

They ate the best service I ever had and all the stuffs were friendly! The service was great Quickly and very helpful explained to you what needs be done. were friendly! The service was great Quickly and very helpful explained to you what needs be done. More

Always helpful and take the time to explain the work needed. Very good about finishing your car when promised. needed. Very good about finishing your car when promised. More