Norm Reeves Honda Superstore - Huntington

Purchased a Honda after driving from the Valley to Huntington Beach. The car quit running 2 DAYS later......needed a transmission and axle. Then the car had to go back a second time for more expensive repairs. Did not expect to purchase a car of this quality from a Honda dealer who you would think would want to have repeat business and maintain the reputation of Honda. I would never recommend them for anything.....at all.

This is the worst Honda dealership in Southern California! There is a Persian sales guy who goes by "Frank" and he was the most rude and obnoxious individual that I have encountered in the car business. He lied to me on the phone stating he had the exact car I was looking for but he wouldn't tell me the interior color. He is telling me to just come down because the car is here. When I start to question him about the interior color because I don't want to waste my time driving there if its not the car im looking for he gets rude and says "why does the interior color matter?" I couldn't believe he would ask such a stupid question and on top of that be extremely rude about it. When I start to tell him that color and interior are important to me he states that I am pathetic and that he doesn't want to talk to me. He hung up on me and 20 minutes later a manager calls back apologizing for "Franks" behavior and tells me that they DO NOT have the car I want in their inventory. I told him that he needs to teach "Frank" basic phone etiquette and give him an attitude check because if he continues this way he is going to give more people a bad impression of this dealership. All the manger can say is "Frank is new here". Being new in the business does not justify the way Frank treated me. I will never step foot in this dealership and I will make sure to tell anyone in the market for a new Honda to STAY AWAY. Lets just say Hardin Honda earned my business because they believe in telling the truth from the start and don't play any games. I got a phenomenal deal on a 2012 accord which im sure Norm Reeves wouldn't even try to match. TEACH YOUR SALES STAFF SOME CUSTOMER SERVICE AND MAYBE YOU WILL GAIN A BETTER REPUTATION!! ITS NOT THAT DIFFICULT PEOPLE!!!

This is my 3rd car bought from this dealership. Really enjoyed the friendly and no-pressure environment to buy a new Accord. Larry & Jeff were very helpful with patience to work with us and timely informed us when the car we ordered was available for pick-up. It's very pleasant to work with Larry & Jeff. Appreciated their courteous and professionalism.

Jonathan Miyahara is a no-pressure, honest and ethical sales person (I know you didn't think they existed right?) This was an amazing experience. I got the best deal ever and didn't have to haggle. Johnny gave me all the information I needed to make and informed decision. I felt like he was my advocate the entire time - I never felt pressured. Thee was no B.S. Just professional informational selling. I got an incredible deal with no money down and very affordable payments. I cannot say enough about the team at Norm Reeves. Bryant in finance was another great guy - laid back, professional and enjoyable to deal wtih. Tony gave us the car and demonstrated all the features and the manager came out and said "thank you" for the purchase. Also, know that not all dealerships are the same. I can't speak for other Honda dealers, but I can say that Norm Reeves Honda in Huntington Beach and Jonathan Miyahara. There is so much value to me in working with an honest salesperson. It's priceless. Even if you could get a cheaper deal somewhere else(which I doubt, because these guys are here to please), it wouldn't be worth it if you had to haggle for hours. My time is valuable and I apprecaite people who respect it. Many thanks to the people at Norm Reeves and especially to Jonathan Miyahara who made me a believer that there are still good, honest, ethical people in the car industry.

I purchased Accord from Herb, and he was friendly and helpful. I would recommend him to others. Also, Rich in Finance office was very helpful, too. He pointed out Graduate Program that I might be eligible to get. My experience in this dealer was far better than other Honda dealers that I have been to. Get your Honda here from Herb and Rich.

The Best dealer experience I have had ever, I've been buying cars for 30 plus years and I have never had such great service. The best part was the pricing. It was half the price of another local dealer on not only one item but several (VTEC repair, brakes etc.). The smog check found a problem with the VTEC system even though the car passed all emission specs. So I took it to 3 independents and they all recommended taking it to a dealer. I want the world to know that a dealer exists that gives Super great service and prices. Even the parts department was extremely knowledgable and helpful (I replaced the front motor mount myself) Ken Otsubo