Norm Reeves Honda Superstore North Richland Hills - Service Center

I brought in my Honda CR-V for diagnostics to find out why the car kept stalling out. I scheduled an appointment and even made specific recommendations of what to check including the coils and fuel pump. why the car kept stalling out. I scheduled an appointment and even made specific recommendations of what to check including the coils and fuel pump. It took over a day to get a diagnosis, despite the appointment (who knew an appointment is merely a spot in a long queue that can last multiple days before being seen?). That diagnosis was initially for fuel injectors. A quick check of the vehicle record showed I just had those replaced a few months ago so suddenly the diagnosis became a $1,900 repair / replacement of the high pressure fuel pump. After paying the $200 for the diagnosis I towed the vehicle back home. A mechanic friend who owns testing equipment the dealer should have access to and I drove the truck and found, on load while driving, not while idling - just as I initially explained to the dealer - there were misfires on 3 cylinders. Funny enough it was the 3 cylinders that had after market coils but none on the cylinder with the single OEM coil. We replaced the three coils in 10 minutes. That's $300 in parts and I've had no issues with the vehicle in the last 3 days since putting them in and have driven a couple hundred miles including testing for failure multiple times going from zero to 70mph with the accelerator pedal to the floor. Clearly the coils were the issue. Also clearly the vehicle wasn't fully tested for the root cause of the problem since the problem I suggested from the start was the issue. This basically tells me the dealer is throwing expensive parts at a problem rather than getting to root cause. Adding insult to injury, after we got the truck home from the dealer we noticed the middle seat was lifted up and held in place with a bungee cable. The dealer didn't even return the middle seat to normal and bolt it down after testing the fuel pump. I'm highly unsatisfied. I honestly believe a refund of my diagnostic fee should be in order! More

I like the service brother take too long to fix my truck the service side was nice it was good ella that take too long to follow my God thank you for everything and appreciate it I’ll see you soon the service side was nice it was good ella that take too long to follow my God thank you for everything and appreciate it I’ll see you soon More

The lady that came out to help me wasn't friendly at all. Didn't check to see if everything was ok, someone else checked me out. The price of everything has gone up and she didn't explain nothing Didn't check to see if everything was ok, someone else checked me out. The price of everything has gone up and she didn't explain nothing More

My experience with Norman Reas has always been well enough to keep me happy for a little bit but in the time of me purchasing my vehicle we had terrible rates terrible payments my only wishes that ever enough to keep me happy for a little bit but in the time of me purchasing my vehicle we had terrible rates terrible payments my only wishes that everything goes back to normal and that dealership stop breaking up prices cuz I originally want a truck but at the time of the economy it just wasn't in the car yet so it is what it is but I'm very happy with my Honda because it's my favorite Honda it's the last of it to breed and no longer make Hondas like this and I wish they did but they don't that's why I had to settle for a 2020 but like I said it's my favorite Honda it's my dream Honda so I'm really appreciate it of that but like I said it's a dying breed there's no there's no other Honda's going to be like this anymore as far as I know all of them are coming out with the CVT transmission and in my opinion that's just not a good transmission. More

Excellent service and completed replacement on a timely basis. Five stars rating for Eric Martinez. basis. Five stars rating for Eric Martinez. More

Second time visit this year and the service was as perfect as last time. Nick is really a great service advisor with patience and always thinking for the customer. perfect as last time. Nick is really a great service advisor with patience and always thinking for the customer. More

Great service received with a comfortable waiting room/area. I feel like the recommendations are reasonable and not over the top. room/area. I feel like the recommendations are reasonable and not over the top. More

Our experience with this dealership was top notch. They were very prompt and helpful with our service issues They were very prompt and helpful with our service issues More

The item that was recalled on my vehicle was replaced promptly and the service advisor kept me informed along the way promptly and the service advisor kept me informed along the way More

Good inventory selection and friendly salespersons, plus a very good service department that care and value your time. The Bistro in the lobby always has something good cooking. a very good service department that care and value your time. The Bistro in the lobby always has something good cooking. More