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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,950 Reviews

2,950 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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December 26, 2024

This center is very clean, organized and well managed. Everyone is very polite and kind as well. More

by Lcostello67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Billeaud
Dec 27, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're proud of our facilities and are glad you appreciate them, too! It's a clean and comfortable area, combined with friendly experts, that makes us a great place to do business. Come see us again any time! We'll be happy to help you find a great new Honda or keep your current car in excellent condition.

December 24, 2024

Norm reeves Honda is very professional and Tristan shows. the dealership at their finest! He gets straight to the point which I really like and doesn’t mince words. Thanks for hiring this man. He may be young More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi Ann, and thank you for taking the time to review us! Tristan is a solid member of our team, and we're happy to see his hard work earned your 5-star rating. We're always ready to make sure you and your car are taken care of, so stop by any time!

December 24, 2024

This place is close to my home and amazing people’s work here, love the place and the Service from Antony Garcia from the last visite More

by hugomatipa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Krupansak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antony Garcia
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the fantastic review! We’re here to ensure your satisfaction every time.

December 24, 2024

The service was exactly what I needed and my service provider, Eric, was extremely helpful. More

by sydneyramos8139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Martinez
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your kind words for Eric! The rest of the team is happy to have him aboard thanks to amazing customer service and expertise. Whenever you need our help, give us a call!

December 24, 2024

Anthony was very helpful. He was professional and kind in our dealings. I will come back based on his service. More

by ccopelandtaxconsultant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled to hear your story! Anthony's professionalism is always a boon to the team, and we're glad you got to experience it for yourself. Our service specials make maintenance even easier; be sure to check them out!

December 24, 2024

Not being informed how long a service will take and waiting 2 hours for an oil change. More

by fragarcia16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Garcia
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the wait in our service center; our team knows that your time is important! We'd like to hear any other feedback you have for us. Give us a call whenever you have a moment. Thank you!

December 24, 2024

The service transaction was positive in every regard! I especially appreciated the professionalism and my dealer representative being attentive to my needs! I was comfy in the waiting area and it was an More

by kute-k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's awesome to hear! Every time we hear about a great story like yours, it motivates us to keep up the great work. We hope to see you again soon- in the meantime, drive safely!

December 24, 2024

Terrible customer service. .will more than likely not return. I have bought cars from this location and never been greeted with such poor customer service. More

by tommygutiierrez81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wright
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Tommy, and thank you for sharing your experience with us. Our team would like to learn more about your visit so that we can improve and make your next visit better. Please call us whenever you have a moment. Thank you.

December 24, 2024

Usually I love this dealership’s service center. This time, however, the service tech kept trying to upsell me. I went in for less than $300 worth of work. He tried to sell me over $4000 worth of wo More

by Jennztx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Dec 24, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We are sorry to hear about your experience at our service department. Our team would like to speak with you further and help make sure you get the quality service you want and need. Please give us a call whenever you have a moment. Thank you!

December 23, 2024

I Always receive great service at Norm Reeves Honda Service Center. What I like about them and there service is that they are very kind and personal also knowledgeable about what needs to be done to f More

by Kirccky611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your continued business and special thanks for all of our team members! Our crew is dedicated to doing the job right every time, and we're happy to have you along for the ride. Take care out there, and let us know if you need anything else from us!

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