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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,995 Reviews
Call Service Center (817) 345-6175

2,995 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 13, 2024

Routine Maintenance Service provided- Service Advisor Tommy Crean was courteous, professional and took care of my needs. Have taken my Hondas to this dealership for about nine years, from when it was Hug More

by mcbeejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Crean, Service Advisor
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you sticking with us for nine years from the days of Huggins Honda to today! Thanks for the compliments for Tommy, and we look forward to seeing you again.

November 12, 2024

Thus was my first time and my experience was great. Good customer care and service.. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noom Reeves
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Welcome to our dealership, Angie! We appreciate you choosing us, and we're thrilled that your service visit went so well. Please let us know when you will need service again. Remember that you can conveniently schedule online. Thank you!

November 12, 2024

Paid $400 and my issue is not fixed. Will try to not come back to your dealership for the total fraud. More

by aken_jariwala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, Since we value our customers, we’d like to learn more about the issues facing your car. That way, we can investigate further and make sure that they’re resolved. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss the matter in further detail. Thank you.

November 12, 2024

Michael Wright is helpful and Mec Techs. . love using the text to show what maintenance work need done.. More

by simmonstiffany827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you're taking advantage of the text updates, Tiffany! Thank you for letting us know about how Michael helped you as well. Please also let us know what we can do to provide you with a five-star Honda service visit next time.

November 12, 2024

They identified the issue, and fixed it at no charge. Great and attentive service. Thanks More

by jtcarter111922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Well, that's a relief that we could fix the issue facing your Honda at no charge! Thanks for putting your trust in us, and please do not hesitate to reach out if you need anything else.

November 12, 2024

I am not satisfied with dealership after it became Norm Reeves. I currently own my 1st Honda vehicle. I doubt I will buy another Honda after this experience. More

by Timburke1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Pearson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello Tim, We'd like to learn more about your experiences at our dealership so that we can work out any issues you faced. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to discuss the issues in more detail. Thank you.

November 12, 2024

Very professional, good, customer service experienc, thanks for everythingvery knowledgeable on vehicle issues, maintenance request, recommendations for the vehicle, Respective friendly worker, very goo More

by Ohenry771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like your Honda had a successful service visit! Thanks for bringing your car in for service, and we're happy that we could cover everything it needed and you felt comfortable. See you next time!

November 11, 2024

They did a fantastic job. I will return for service and to purchase my next car More

by naomismith151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear that, Naomi! Thanks for considering us again for both sales and service. See you when the time comes for either one!

November 11, 2024

Very helpful with my concerns and completed the service request in a very timely manner. More

by Ran1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do have the service person name
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We aim to provide timely service and are happy that's the service you experienced! Thank you for choosing us, and we hope to see you in the future!

November 11, 2024

Great job team and I’ll be back for my next service date in 2025. More

by Jfitzer33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds good! We look forward to seeing you in the new year for your Honda service visit. Thanks so much!

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