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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,999 Reviews
Call Service Center (817) 345-6175

2,999 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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November 12, 2024

Very professional, good, customer service experienc, thanks for everythingvery knowledgeable on vehicle issues, maintenance request, recommendations for the vehicle, Respective friendly worker, very goo More

by Ohenry771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhett Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Whitworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Raja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like your Honda had a successful service visit! Thanks for bringing your car in for service, and we're happy that we could cover everything it needed and you felt comfortable. See you next time!

November 11, 2024

Great job team and I’ll be back for my next service date in 2025. More

by Jfitzer33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds good! We look forward to seeing you in the new year for your Honda service visit. Thanks so much!

November 11, 2024

Very helpful and good honest service. My advisor Zackary Frausto was courteous and professional. Great experience !!! More

by Giovanni Quinones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto
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Nov 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a fantastic service visit, Giovanni! We're pleased that your advisor could provide you with the type of service that we strive to provide. If you need anything in the future, please contact us. Thank you!

November 11, 2024

They did a fantastic job. I will return for service and to purchase my next car More

by naomismith151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear that, Naomi! Thanks for considering us again for both sales and service. See you when the time comes for either one!

November 11, 2024

Very helpful with my concerns and completed the service request in a very timely manner. More

by Ran1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do have the service person name
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We aim to provide timely service and are happy that's the service you experienced! Thank you for choosing us, and we hope to see you in the future!

November 10, 2024

Attentive, friendly, with great staff. One missing Factor, availability of loaner cars. Otherwise, great experience. More

by Shavener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the feedback and will keep your comments in mind. Thanks for letting us know about your satisfying service visit for your Honda! See you at a future appointment!

November 10, 2024

Norm Reeves service center had friendly service and good follow up. They also provided a vehicle that I could use while my vehicle was being repaired. More

by tpool6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Totten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Fritts
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of a loaner car while waiting for your car to be repaired. We want you to be able to keep up with your daily routine. Thanks for letting us know, and we hope to serve you again!

November 09, 2024

The technician is good and his promptly serviced. I am really thanks to him Mr. Zac. Thank you Zac for take care for my car. More

by surendra.bhattarai
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Our goal is to provide efficient and timely service, Surendra! We're happy that Zac could provide that to you. Thanks so much, and we can't wait to help you again!

November 08, 2024

Oil change tech Santis Reyes failed to clean up. Old oil drops on my garage floor afteroil change. Three days later, I had to drive 20 miles round trip n wasted 90 minutes to return to dealership to More

by Sll102289
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello, We value customer feedback and appreciate you bringing up this issue with your recent oil change. We will discuss this with our service team so that the next time you come in for service, you'll enjoy a five-star experience. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com if you have any further concerns. Thank you.

November 08, 2024

I showed up without an appointment and had prompt, friendly and efficient service. They also kept me informed about the progress on my car. I highly recommend Norm Reeves Honda. More

by mrmbj01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

That's great that we could squeeze you and your Honda in for a service call! Plus, you received regular progress reports, which we find helpful to customers. Thanks for letting us know, and we hope to serve you in the future!

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