Norm Reeves Hyundai Superstore

SAEED NADERI SHOULD BE HELD ACCOUNTABLE FOR HIS ACTIONS Leaving a customer at the store while you go home and not say anything is unacceptable. ACTIONS HAVE CONSEQUENCES! from my experience, you have a poo Leaving a customer at the store while you go home and not say anything is unacceptable. ACTIONS HAVE CONSEQUENCES! from my experience, you have a poor work ethic. I understand you may have tried to help and i do appreciate that. But when your efforts were HONESTLY exhausted, you should have made other arrangements with ME before leaving so i would NOT have had the opportunity to go searching for YOU throughout your entire workplace, including places i should NOT have access to. I work with sensitive information also, so i know all about workplace information security. HOW DARE YOU leave me waiting the way you did. What started as an honest mistake, turned into a more serious matter because YOU CHOSE to avoid, ignore (or i don't know what you were thinking other than you did not care?...) instead of AT LEAST admitting you could do no more and provide closure so that i would not have wasted 3 hours. I would not have been there waiting for you until 10pm only to find out that you had gone home?!!! SERIOUSLY?!! I got there at 7pm, was supposed to just get my key, then go on to have dinner with my family in Brea, then come back when i could have someone who could drive the other car while i bring my car home. No, Instead, i missed dinner, spending time with my whole family together and obviously had to deal with an upset spouse on top of everything, not to mention having to use the borrowed car leaving my mother in law, without transportation for a 2nd day. DO YOU GET IT YET?!! ACTIONS HAVE CONSEQUENCES!! I hope you will learn from your gross error in judgement so you DO NOT do this to anyone else. I had to get help from the Ford sales manager before leaving so that i would know with whom to contact to retrieve my car. - i spoke with Sean (service manager) this morning who does understand what customer service is and did make another arrangement with me to get my car. Needles to say, myself, and anyone i speak with about car shopping, will not likely be considering any business with your Hyundai sales office. Perhaps you don't remember, i did say while you were working on "helping" me get my car, i was going to do some shopping because i plan to replace my one of my vehicles, maybe a Sante Fe, but not anymore from this place or affiliated dealers. - action = consequence. How can i trust a business that employs someone ("a manager no less") that would treat someone with such disrespect? my frustration has only been compounded by the fact i saw so many good reviews but now here i am with a complaint over something that could so easily have been avoided. I was asked what could be done to make it right? (in so many words), but how can you correct time that was lost with family? not to mention on a holiday night? how do you make up for my children not seeing their father to show off their costumes and candy? how about the inconvenience that my mother in law is experiencing without a car to use for a 2nd day? I can easily forgive the car not being available. What i cannot easily forgive, is the blatant lack of customer service i experienced. There is NO excuse for going home while a customer is waiting for you after you said, i will try to get hold of someone, one more time. That was the last thing you said to me Saeed, before disappearing, and at some point after that, probably went home to your waiting family. 11/2 -(update) picked up the car last night from the ford side. The work performed was just for 3 recalls, and everything seemed fine. It would have been nice if the car had been detailed at least since it was there for an additional day, but i was not surprised to find that it was not. I dont know what i would have done if i saw Saeed in person at the time. Honestly all i want is to know why you would do something like that. Truthfully, no excuse, no lie, no politically correct corporate answer. Man to Man, WHY, however bad it may be, the truth can absolve you of your misjudgement in your actions that night. I also want to be assured that you will never, NEVER, do that again. More

Over standing in customer services There was no sales person at the moment but someone else approach us really quick and told us if we didn’t mind waiting for a second while they went a There was no sales person at the moment but someone else approach us really quick and told us if we didn’t mind waiting for a second while they went and got someone, so Oscar approach us and something what I liked about him it was that he asked me what I need or what I was looking for, he listen and totally helped me on what I wanted and they did everything in their power to help me in my wants and needs and it didn’t take for ever like past experiences in other dealers, he was an excellent sale men, he did his job in the best possible way. More

Great selection and Costco buying service offered. Vito is an outstanding sales contact. Vito made the buying process very easy. Great selection of cars. I appreciate the quick easy sales transaction Vito is an outstanding sales contact. Vito made the buying process very easy. Great selection of cars. I appreciate the quick easy sales transaction and the fact there was no dealer add on items to the car I purchased. Vito Beato 5 star rating. More

Excellent Customer Service Amazing customer service. After looking for vehicles for almost two days and getting frustrated I came to Norm Reeves Hyundai. I was greeted by Oscar Amazing customer service. After looking for vehicles for almost two days and getting frustrated I came to Norm Reeves Hyundai. I was greeted by Oscar Gutierrez. He was very helpful, friendly and very knowledgeable. We were also helped by Saeed Naderi. He was very nice and helped make buying the car a great and fast experience. I would definitely recommend all my family and friends to this auto dealer. Thanks for all your help!! :-) More

Best dealer for hyundai cars Oscar Gutierrez was super help and got me to buy a car that I wanted with a price that was beyond what I was asking for. Highly recommend Oscar Gutierrez was super help and got me to buy a car that I wanted with a price that was beyond what I was asking for. Highly recommend More

Great salespeople Didn’t pressure us into anything, let us decide what we wanted and allowed us to view any car we wanted before we made a final decision. Was patient t Didn’t pressure us into anything, let us decide what we wanted and allowed us to view any car we wanted before we made a final decision. Was patient the whole time. More