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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,297 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,297 reviews

December 29, 2024

Pedro did an excellent job in answering my many questions and concerns. He is very knowledgeable about the vehicles and has a very friendly and uplifting attitude. He made the experience of buying a new car More

by jbwooldridge
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Breaud
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

That's what we love to hear! Pedro's professionalism shines through every day, and we're glad to hear he made buying a new car easier for you. We hope you enjoy your first adventure in your new ride!

December 29, 2024

It was good experience with them. I got car return at timely manner.explained everything and fixed good. Thanking for taking care More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

You're very welcome, Alexander! Our team is happy to have you as a part of our dealership family. You can count on us any time you need precision auto service!

December 29, 2024

Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 28, 2024

Agent was great. Informed me about warranty details i was unaware about. Quick service. If there was anything for improvement visit Street Toyota of Amarillo or North More

by javi.harley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for sharing your feedback, Javi! We're happy to hear our team took great care of you. We hope to see you again soon to make sure all your auto needs are met!

December 28, 2024

Shelley is nothing short of AMAZING. She communicates every step of the way and is fantastic at her job. More

by jenndawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Shelly is a certified MVP on our team! Between friendly attitude and the depth of her expertise, we're honored to have her aboard. Thanks for rating her and our team 5 stars!

December 28, 2024

Shelly is awesome she always takes very good care of our vehicles and us. Shelly is why I come there to service my vehicles. More

by MATTSEVERANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for taking the time to review us, Matt! Shelly is always going the extra mile and working hard to take great care of our customers. We're happy to learn that your experience earned a perfect 5 stars!

December 27, 2024

I’m always treated with respect, and the service is always quick I’m in and out and I’m always Updated if any other service that I need on my car. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing us for your service needs, Kathy! Our crew is happy to help any time you need us. We hope to see you again soon- safe travels until then!

December 26, 2024

Justin Auchter has always done a good job of communicating and always comes across as very customer focused. More

by BCELAM12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Glad to hear about your experience with Justin. Transparency is vital to great customer service -- glad to hear you felt fully informed throughout your experience.

December 26, 2024

My tire pressure light came on. I stopped to get them aired up. Sadly Santa brought me a nail in the tire. It was fixed and I was on my way. Good service. This happened More

by Schultz.pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Glad we were able to get you in and out quickly this holiday season! Hopefully, Santa brought you some more pleasant presents on the 25th ;)

December 26, 2024

We had a scheduled appointment and it still took an hour and a half. I asked the service advisor if we should reschedule. He said no. It was 80 dollars for just an oil change. They parked the car out f More

by laurie_ann44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are sorry to hear about the issues you encountered, and we understand your frustration with wait time and customer service. We would appreciate the opportunity to win back your trust. If you are willing to discuss, please reach out to our team!

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