Norm Reeves Toyota Dallas

Carmine was awesome. He was very attentive & worked with my needs. He wasn’t pushy like some can be. I appreciate all that he did for me. On the truck side, there we He was very attentive & worked with my needs. He wasn’t pushy like some can be. I appreciate all that he did for me. On the truck side, there were a few things I feel should’ve been checked, verified or repaired before it was put up for sale. 1. There wasn’t an antenna attached which makes the radio stations not come in clearly or not at all. When they do come in, it’s off & on with a lot of static. Carmine said he will handle that and get an antenna ordered to be installed. I appreciate Carmine handling that. 2. We also couldn’t find the switch to turn on the fog lights that are in the middle of the front guard. I’m still searching for it & checking Google as well. I don’t want to have to go to a shop & pay them to find it. 3. After leaving the dealership later in the day, I noticed the radio controls on the steering wheel don’t work, so you can’t control volume or change stations. 4. My daughter also noticed that on the Pioneer stereo settings, I can’t sync my iPhone to Bluetooth because you can’t delete the 3 Bluetooth devices that are on there from previous owners. When you go to the settings, the Bluetooth function at the bottom of the options is grayed out. Experts online say the solution is to push the parking brake in & the Bluetooth functions should light up. If it doesn’t, they’re saying that the parking brake wiring probably isn’t connected to the Pioneer stereo and/or it’s not grounded. I understand these may seem like small issues to a big dealership, but little details like this mean a lot to me & have a big bearing on if I choose to purchase another vehicle in the future. I get that it’s an older vehicle and sometimes things aren’t top notch, but I don’t think these issues were even checked to see if they were working or not as part of a thorough inspection. Since it’s only been 2 days, I’m hoping other small issues don’t pop up. Thanks again, Steve Dowhy 817-888-2857 More

I had a really great experience working with Mo at the dealership. From the moment I walked in, he was friendly and easy to talk to. He listened to what I was looking for in a car and didn’t push me into dealership. From the moment I walked in, he was friendly and easy to talk to. He listened to what I was looking for in a car and didn’t push me into anything I didn’t want. He was super patient and answered all my questions honestly. I never felt rushed or pressured, which I really appreciated. Overall, he made the whole process smooth and stress free. I’m really happy with my new car, and I’d definitely recommend him to anyone looking to buy. More

He helped me buy a Rav 4 while being very honest and direct. He explained everything to me and different features of the other cars that I was intrestead in, but he helped me releaize that thr Rav 4 was direct. He explained everything to me and different features of the other cars that I was intrestead in, but he helped me releaize that thr Rav 4 was the perfect car for me, my needs, and my wants. Thank you Mo for your help. I really appreciate you going out of your way to help me. More

The experience was probably the best that I’ve had in purchasing a vehicle. David provided the best customer service., I felt like he heard me and I walked away with a vehicle that I absolutely love!!! purchasing a vehicle. David provided the best customer service., I felt like he heard me and I walked away with a vehicle that I absolutely love!!! More

The dealership is well maintained and organized. You feel like you’re dealing with real professionals, a team working well together. You feel like you’re dealing with real professionals, a team working well together. More

Shelly takes great care of her clients & is a great communicator to keep you informed communicator to keep you informed More

They make you feel welcome And no pressuring you in and out in good time out in good time More

I’ve been a customer for many years now and always had great service and my car runs like a top. great service and my car runs like a top. More

I am rating a 5 for the Sevice dept. Sales is a 1 star due to the sales person not wanting to honor the true car pricing or 39700. Sales Rep was good the Manager was the issue wanted to Sales is a 1 star due to the sales person not wanting to honor the true car pricing or 39700. Sales Rep was good the Manager was the issue wanted to purchase it however wanted to sale me it for 41500. Added tint and tire locks. Lost a 40000, Guess I'll take my money to another dealership. More

I've dealt with this Toyota location for over 20 years, buying at least 4-5 vehicles. This past experience was one of the better experiences I have had. I have dealt with several area Toyota dealerships in buying at least 4-5 vehicles. This past experience was one of the better experiences I have had. I have dealt with several area Toyota dealerships in the DFW area and, dealing with this location has always been a pleasure. Thank you Luis Santos More